BusinessHours
Defines business hours used in case escalation rules, Service-level Agreement (SLA) calculations, and time-based workflows.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the business hours record. | |
| Name | String | False |
Name of the business hours entry, used for identification. | |
| IsActive | Bool | False |
Indicates whether the business hours are currently active. | |
| IsDefault | Bool | False |
Indicates whether these are the default business hours for the organization. | |
| SundayStartTime | Time | False |
Start time for business hours on Sunday. | |
| SundayEndTime | Time | False |
End time for business hours on Sunday. | |
| MondayStartTime | Time | False |
Start time for business hours on Monday. | |
| MondayEndTime | Time | False |
End time for business hours on Monday. | |
| TuesdayStartTime | Time | False |
Start time for business hours on Tuesday. | |
| TuesdayEndTime | Time | False |
End time for business hours on Tuesday. | |
| WednesdayStartTime | Time | False |
Start time for business hours on Wednesday. | |
| WednesdayEndTime | Time | False |
End time for business hours on Wednesday. | |
| ThursdayStartTime | Time | False |
Start time for business hours on Thursday. | |
| ThursdayEndTime | Time | False |
End time for business hours on Thursday. | |
| FridayStartTime | Time | False |
Start time for business hours on Friday. | |
| FridayEndTime | Time | False |
End time for business hours on Friday. | |
| SaturdayStartTime | Time | False |
Start time for business hours on Saturday. | |
| SaturdayEndTime | Time | False |
End time for business hours on Saturday. | |
| TimeZoneSidKey | String | False |
Time zone associated with the business hours configuration. | |
| CreatedDate | Datetime | True |
Date and time when the business hours record was created. | |
| CreatedById | String | True |
User.Id |
ID of the user who created the business hours record. |
| LastModifiedById | String | True |
User.Id |
ID of the user who last modified the business hours record. |
| LastViewedDate | Datetime | True |
Date and time when the record was last viewed in the user interface. | |
| SOQL | String | False |
Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. | |
| ExternalIdColumn | String | False |
Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. | |
| FilterScope | String | False |
Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. | |
| SystemModstamp | Datetime | True |
Timestamp used for system synchronization and replication. | |
| LastModifiedDate | Datetime | True |
Date and time when the business hours record was last modified. |