CallCenter
Contains metadata for call center configurations, integrating Salesforce with telephony systems.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the call center configuration record. | |
| Name | String | False |
Display name of the call center used within Salesforce. | |
| InternalName | String | False |
Internal system name used to reference the call center configuration programmatically. | |
| Version | Double | False |
Version number of the call center definition, typically used for tracking adapter compatibility. | |
| AdapterUrl | String | False |
URL to the Computer Telephony Integration (CTI) adapter that facilitates communication between Salesforce and the telephony system. | |
| CustomSettings | String | False |
Additional custom configuration settings for the call center adapter, typically defined in XML format. | |
| CreatedById | String | True |
User.Id |
ID of the user who created the call center configuration. |
| LastModifiedById | String | True |
User.Id |
ID of the user who last modified the call center configuration. |
| SOQL | String | False |
Specifies the SOQL query to execute against the Salesforce servers. If this pseudo column is set from the WHERE clause it will take precedence over the original query. | |
| ExternalIdColumn | String | False |
Specifies the external Id column to use if performing an insert. If this value is specified, upsert will be used when the INSERT command is called. | |
| FilterScope | String | False |
Optional scope to limit the records returned from queries. This property can take one of these values: Delegated, Everything, Mine, MineAndMyGroups, My_Territory, My_Team_Territory, or Team. | |
| SystemModstamp | Datetime | True |
System-generated timestamp for the most recent modification to the record. | |
| LastModifiedDate | Datetime | True |
Date and time when the call center configuration was last updated. | |
| CreatedDate | Datetime | True |
Date and time when the call center configuration was created. |