CallCenter
Contains metadata for call center configurations, integrating Salesforce with telephony systems.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the call center configuration record. | |
| Name | String | False |
Display name of the call center used within Salesforce. | |
| InternalName | String | False |
Internal system name used to reference the call center configuration programmatically. | |
| Version | Double | False |
Version number of the call center definition, typically used for tracking adapter compatibility. | |
| AdapterUrl | String | False |
URL to the Computer Telephony Integration (CTI) adapter that facilitates communication between Salesforce and the telephony system. | |
| CustomSettings | String | False |
Additional custom configuration settings for the call center adapter, typically defined in XML format. | |
| SystemModstamp | Datetime | True |
System-generated timestamp for the most recent modification to the record. | |
| CreatedDate | Datetime | True |
Date and time when the call center configuration was created. | |
| CreatedById | String | True |
User.Id |
ID of the user who created the call center configuration. |
| LastModifiedDate | Datetime | True |
Date and time when the call center configuration was last updated. | |
| LastModifiedById | String | True |
User.Id |
ID of the user who last modified the call center configuration. |