BusinessHours
Defines business hours used in case escalation rules, Service-level Agreement (SLA) calculations, and time-based workflows.
Columns
| Name | Type | ReadOnly | References | Description |
| Id [KEY] | String | True |
Unique identifier for the business hours record. | |
| Name | String | False |
Name of the business hours entry, used for identification. | |
| IsActive | Boolean | False |
Indicates whether the business hours are currently active. | |
| IsDefault | Boolean | False |
Indicates whether these are the default business hours for the organization. | |
| SundayStartTime | String | False |
Start time for business hours on Sunday. | |
| SundayEndTime | String | False |
End time for business hours on Sunday. | |
| MondayStartTime | String | False |
Start time for business hours on Monday. | |
| MondayEndTime | String | False |
End time for business hours on Monday. | |
| TuesdayStartTime | String | False |
Start time for business hours on Tuesday. | |
| TuesdayEndTime | String | False |
End time for business hours on Tuesday. | |
| WednesdayStartTime | String | False |
Start time for business hours on Wednesday. | |
| WednesdayEndTime | String | False |
End time for business hours on Wednesday. | |
| ThursdayStartTime | String | False |
Start time for business hours on Thursday. | |
| ThursdayEndTime | String | False |
End time for business hours on Thursday. | |
| FridayStartTime | String | False |
Start time for business hours on Friday. | |
| FridayEndTime | String | False |
End time for business hours on Friday. | |
| SaturdayStartTime | String | False |
Start time for business hours on Saturday. | |
| SaturdayEndTime | String | False |
End time for business hours on Saturday. | |
| TimeZoneSidKey | String | False |
Time zone associated with the business hours configuration. | |
| SystemModstamp | Datetime | True |
Timestamp used for system synchronization and replication. | |
| CreatedDate | Datetime | True |
Date and time when the business hours record was created. | |
| CreatedById | String | True |
User.Id |
ID of the user who created the business hours record. |
| LastModifiedDate | Datetime | True |
Date and time when the business hours record was last modified. | |
| LastModifiedById | String | True |
User.Id |
ID of the user who last modified the business hours record. |