ConversationReasonCategory
The Conversation Reason Category DMO is a Data Cloud data model object for a grouping of conversation reasons that have the same overall topic. It contains aggregated metrics for the associated conversation reasons. Example values include Order Management, Payments, and Account Management.
Columns
| Name | Type | References | Description |
| Average Duration Seconds | Double | The average duration for the conversation category in seconds. | |
| Average Number of Conversation Turns | Double | The average number of turns in the conversation category/ | |
| Conversation Reason Category ID | Varchar | A unique ID used as the primary key for the conversation reason category DMO. | |
| Conversation Reason Report Definition | Varchar | A reference ID to the conversation reason report definition. | |
| Data Source | Varchar | A reference ID for the logical name for a system that is the source of records identified by the external record ID. | |
| Data Source Object | Varchar | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | |
| Einstein Score | Double | The Einstein score for the conversation reason category. | |
| Frequency Percent | Double | The frequency percent for the conversation reason category. | |
| Internal Organization | Varchar | A reference ID to the business unit or other internal organization that owns the conversation reason category. | |
| Name | Varchar | The name of the conversation reason category. | |
| Reason Count | Double | The count of conversation reasons in the category. | |
| Total Conversation Count | Double | The count of conversations in the category. | |
| Training Date | Datetime | The date when the category report training last occurred. |