ConversationReason
The Conversation Reason DMO is a Data Clouddata model object for the reason a conversation started. It contains aggregated metrics for excerpts. Example values include cancel order, update order, and check on order status.
Columns
| Name | Type | References | Description |
| Average Duration In Seconds | Double | The average duration of the conversation is in seconds. | |
| Average Number of Turns | Double | The average number of turns for the conversation. | |
| Conversation Reason Category | Varchar | A reference ID to the conversation reason category. | |
| Conversation Reason ID | Varchar | A unique ID used as the primary key for the conversation reason DMO. | |
| Conversation Reason | Varchar | A reference ID to the conversation reason status code. | |
| Data Source | Varchar | A reference ID for the logical name for a system that is the source of records identified by the external record ID. | |
| Data Source Object | Varchar | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | |
| Einstein Score | Double | The Einstein score for the conversation. | |
| Frequency Percent | Double | The frequency percent for the conversation. | |
| Internal Organization | Varchar | A reference ID to the business unit or other internal organization that owns the conversation reason. | |
| Summary Text | Varchar | A summary text for the conversation reason. | |
| Total Conversation Count | Double | The total number of conversations. |