AgentWorkSkill
The Agent Work Skill DMO is a Data Cloud data model object (DMO) for a for a skill used to route a work assignment to an agent.
Columns
| Name | Type | References | Description |
| Additional Skill | Varchar | An indicator if the agent work skill is an additional skill. | |
| Agent Work | Varchar | A reference ID to the agent work for the agent work skill. | |
| Agent Work Skill Id | Varchar | A unique ID used as the primary key for the agent work DMO. | |
| Data Source | Varchar | A reference ID for the logical name for a system that is the source of records identified by external record ID. | |
| Data Source Object | Varchar | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | |
| Description | Varchar | The description of the agent work skill. | |
| Dropped | Varchar | An indicator if the agent work skill has been dropped. | |
| Internal Organization | Varchar | A reference ID to the business unit or other internal organization that owns the agent service presence. | |
| Name | Varchar | The name of the agent work skill. | |
| Skill | Varchar | A reference ID to the skill for the agent work skill. | |
| Skill Level | Double | The level of the skill. | |
| Skill Priority | Double | The priority of the skill. |