AgentServicePresence
The Agent Service Presence DMO is a Data Cloud data model object (DMO) for a presence user’s real-time presence status.
Columns
| Name | Type | References | Description |
| Agent Service Presence Id | Varchar | A unique ID used as the primary key for the agent service presence DMO. | |
| At Capacity Duration | Double | The duration a service agent was at capacity. | |
| Average Capacity | Double | The average capacity for a service agent. | |
| Away | Varchar | An indicator if a service agent is away. | |
| Configured Capacity | Double | The configured capacity for a service agent. | |
| Current State | Varchar | An indicator of the current state of a service agent. | |
| Data Source | Varchar | A reference ID for the logical name for a system that is the source of records identified by external record ID. | |
| Data Source Object | Varchar | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | |
| Description | Varchar | The description for the service agent presence. | |
| Idle Duration | Double | The duration a service agent was idle. | |
| Internal Organization | Varchar | A reference ID to the business unit or other internal organization that owns the agent service presence. | |
| Name | Varchar | The name of a service agent. | |
| Service Presence Status Id | Varchar | A reference ID to the status of the agent service presence. | |
| Status Duration | Double | The duration a service agent status lasted. | |
| Status End Date | Datetime | The date a service agent status ended. | |
| Status Start Date | Datetime | The date a service agent status started. | |
| User ID | Varchar | A reference Id to the agent service presence user. |