KnowledgeArticleEngagement
Stores the user engagement details related to a Knowledge Article. It’s a logical subtype of EngagementAction. Provided by the Knowledge Engagement Ingestion API. This DMO is available in API version 58 and later.
Columns
| Name | Type | References | Description |
| Account Contact | Varchar | An individual who has a role specific to an account. | |
| Article View Context | Varchar | The context in which the article was viewed. | |
| Browser Model | Varchar | The specific version or release of a web browser where the article was viewed, which includes its features, capabilities, and rendering engine. | |
| Browser Name | Varchar | The name of the client browser using the website where the article was viewed. | |
| Contact Point | Varchar | A specific email address, phone number, or other contact method that was used to communicate with a Party. | |
| Created Date | Datetime | The date and time when this record was created. | |
| Data Source | Varchar | The system where the data in this record originated. | |
| Data Source Object | Varchar | An object or table in the Data Source where the data in this record originated. | |
| Device Country | Varchar | The country of the computing device's geographic coordinates at the time of the session. | |
| Device IP Address | Varchar | A unique address that identifies a device on the internet. | |
| Device Latitude | Double | The north/south geographic coordinate of a user's device during a session. | |
| Device Locale | Varchar | A geographic or political region that shares language and customs. Users of a software app often set their locale. Examples are en-US or fr-CH, which are locales for English US or French Switzerland respectively. | |
| Device Longitude | Double | The east/west geographic coordinate of a user's device during a session. | |
| Device Model Name | Varchar | The model name of the device. | |
| Device Postal Code | Varchar | The postal code of the computing device's geographic coordinates at the time of the session. | |
| Device Type | Varchar | The name of the client device type using the website or marketing link as free text. | |
| Engagement Action Reason | Varchar | The additional data about the Engagement Channel Action. | |
| Engagement Channel | Varchar | An actor or business that serves as a provider for an Engagement Channel Type. For example ATT, Telia and T-Mobile are Engagement Channels for the phone call Engagement Channel Type. | |
| Engagement Channel Action | Varchar | An activity or operation that can be performed for an Engagement Channel Type, and for which there’s business interest in recording details. For example, for the SMS Engagement Channel Type, there’s business value in the Sent, Delivered, and Read actions | |
| Engagement Channel Type | Varchar | An actor or business that serves as a provider for an Engagement Channel Type. For example ATT, Telia and T-Mobile are Engagement Channels for the phone call Engagement Channel Type. | |
| Engagement Date Time | Datetime | The date and time of the Engagement/Channel Action. For certain Engagement Vehicles types, this could be different than the system datetime when the record is stored. | |
| Engagement Event Direction | Varchar | Many engagement subtypes involve messages that are either inbound or outbound. This field can be used to define which direction an engagement instance is, either inbound or outbound. | |
| External Record Id | Varchar | The corresponding record Id from an external data source system. | |
| External Source Id | Varchar | The system in which the ExternalRecordId was assigned. | |
| Flow Element Run | Varchar | The state of a single element within a business process step execution, for example, Joe Smith's Drip Campaign | |
| Geographic Region | Varchar | The area where the user was located when using the software application. | |
| Individual | Varchar | A reference ID for the individual associated with the engagement. | |
| Internal Organization | Varchar | A reference ID for the business unit or other internal organization that owns the business account. | |
| IP Address | Varchar | The IP address from the client using the website. | |
| Is Test Send | Varchar | Indicates whether the engagement is the result of a communication that was sent for testing purposes (true) or not (false). The default is false. | |
| Knowledge Article Engagement Id | Varchar | The primary key. | |
| Knowledge Article User Type | Varchar | The user type for the article. Example values are A (API User), I (Internal User), C (Experience Cloud Customer User), P (Experience Cloud Customer User). | |
| Knowledge Article Version | Varchar | The reference ID to the associated knowledge article version. | |
| Lead | Varchar | A person or company that showed interest in the company's products. | |
| Link Name | Varchar | The label associated with a link URL that is embedded in a page, email, or message. | |
| Link URL | Varchar | When the software application or web page that generated the engagement was accessed via a link or deep link. this stores the URL that was used (unpersonalized). | |
| Name | Varchar | The name of an instance of an engagement, which is an action for an email send, SMS or other communication. | |
| OS Model Name | Varchar | The operating system model name of the client device using the website. | |
| OS Name | Varchar | The operating system name of the client device using the website. | |
| OS Version Number | Varchar | The version of the operating system, for example | |
| Personalization | Varchar | The personalization ID uniquely identifies a personalization request for a particular personalization point and individual serviced by the personalization pipeline. | |
| Personalization Content | Varchar | The ID for a unique piece of personalized digital content. | |
| Personalization Request | Varchar | The request ID to the Personalization service, which results in one or more personalization content records. | |
| Personalization Service Provider | Varchar | The name of the service that provided personalization. | |
| Recipient IP Address | Varchar | The IP address of the device used to receive the email message. | |
| Recipient Message Id | Varchar | The ID for a particular recipient of an email message, and common for all engagement actions related to the recipient's email message or other engagement channel type. | |
| Referrer | Varchar | The contextual data about the user's usage of the site or application that referred them to the software application that generated the engagement, for example a campaign or search advertisement. | |
| Resolved URL | Varchar | The personalized URL is used when the software application or web page that generated the engagement was accessed via a link or deep link. | |
| SMS Template | Varchar | The standard form of a message that can be personalized and customized with data specific to an individual recipient, market segment, or other customization factor. | |
| Source Reference | Varchar | The unique ID of the non-knowledge record, like a case record or chat record, where the article was shown. | |
| Source Reference Object | Varchar | The name of the source reference object, for example, Case. | |
| Used For Grounding | Varchar | Indicates whether the GPT service produced a reply to an agent that is based on a Knowledge Article, and the agent used that reply (true) or if the service didn’t produce a reply, or the reply wasn’t used by the agent (false). | |
| User Agent | Varchar | A field in HTTP requests, email envelopes, and other communication protocols that is decomposed into data such as browser type, device type, and other data. | |
| User | Varchar | The ID for the associated User. | |
| Web Cookie | Varchar | A small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. | |
| Web Session | Varchar | A group of user interactions with a website or device app that take place within a given time frame. | |
| Website | Varchar | The ID of the related site that is hosted on the internet. |