AgentWork
The Agent Work DMO is a Data Cloud data model object (DMO) for a work assignment that has been routed to an agent.
Columns
| Name | Type | References | Description |
| Accept Date | Datetime | The date the agent work was accepted. | |
| Active Time | Double | The time an agent is active on work in seconds. | |
| After Conversation Work Actual Time | Double | The actual time an agent works after a conversation. | |
| After Conversation Work Extension Count | Double | The count an agent works extended time. | |
| Agent Work Id | Varchar | A unique ID used as the primary key for the agent work DMO. | |
| Agent Work Routing Type | Varchar | The routing type for agent work. | |
| Agent Work Routing Type | Varchar | The status of the agent work. | |
| Bot | Varchar | A reference ID to the agent work bot. | |
| Close Date | Datetime | The date the agent work was closed. | |
| Data Source | Varchar | A reference ID for the logical name for a system that is the source of records identified by external record ID. | |
| Data Source Object | Varchar | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | |
| Description | Varchar | The description of the agent work. | |
| Handle Time | Double | The time to handle agent work in seconds. | |
| Internal Organization | Varchar | A reference ID to the business unit or other internal organization that owns the agent service presence. | |
| Name | Varchar | The name of the agent work. | |
| Preferred User | Varchar | A reference ID to the preferred user for the agent work. | |
| Related To | Varchar | A reference ID to the related item for the agent work. | |
| Request DateTime | Datetime | The date the agent work was requested. | |
| Speed To Answer | Double | The time to answer the agent work in seconds. | |
| User | Varchar | A reference Id to the agent work user. | |
| User Group | Varchar | A reference Id to the agent work user group. |