CreateIncidentResponse
Creates an incident along with a thread entry and sends a response.
Input
| Name | Type | Required | Description |
| IncidentprimaryContactId | Long | True | Id of primaryContact. The primary contact. |
| IncidentchatqueueId | Long | False | Id of chatqueue. The chat queue to which the incident is assigned. This attribute is read-only. |
| IncidentassetId | Long | False | Id of asset. The ID of the associated asset. |
| IncidentorganizationId | Long | False | Id of organization. The ID of the associated organization. |
| IncidentproductId | Long | False | Id of product. The service product. |
| IncidentmailboxId | Long | False | Id of mailbox. The ID of the mailbox from which incident was created. |
| IncidentdispositionId | Long | False | Id of disposition. The service disposition. |
| IncidentinterfaceId | Long | False | Id of interface. The ID of the associated interface. |
| IncidentlanguageId | Long | False | Id of language. The ID of the associated language. |
| Incidentsubject | String | False | The short description of the incident. |
| IncidentcategoryId | Long | False | Id of category. The service category. |
| IncidentqueueId | Long | False | Id of queue. The queue to which the incident is assigned. |
| IncidentchannelId | Long | False | Id of channel. The channel used in the creation of the most recent thread. |
| IncidentseverityId | Long | False | Id of severity. The assigned severity level. |
| IncidentresponseemailaddresstypeId | Long | False | Id of responseemailaddresstype. The type of address that is used for incident responses, such as Primary or Alt1 . |
| IncidentbannerimportanceflagId | Long | False | Id of importanceflag. The importance of the banner. |
| Incidentbannertext | String | False | The description of a flag. |
| IncidentstatuswithtypestatusId | Long | False | Id of status. The current status. |
| IncidentslainstancenameofslaId | Long | False | Id of nameofsla. The SLA from which the instance was created. |
| IncidentassignedtoaccountId | Long | False | Id of account. The staff account. |
| IncidentassignedtostaffgroupId | Long | False | Id of staffgroup. The staff group. The caller should assign the staff group when assigning to an account. |
| IncidentBilledMinutesaccountId | Long | False | Id of account. The staff member who billed the time. This is part of the key for the list entry. |
| IncidentBilledMinutescomment | String | False | The comments associated with the timeBilled record. |
| IncidentBilledMinutesbillableTaskId | Long | False | Id of billableTask. The associated billable task. |
| IncidentBilledMinutesminutes | Int | False | The number of minutes billed. |
| IncidentBilledMinutesid | Long | False | The unique identifier of the timeBilled record. |
| IncidentBilledMinutesbillTime | Datetime | False | The date and time when the work was performed. This is part of the key for the list entry. |
| IncidentFileAttachmentsfileName | String | False | The name of the file when saving it to the disk. |
| IncidentFileAttachmentsprivate | Bool | False | Indicates whether the file attachment is hidden from the end users. This attribute does not have a default value. |
| IncidentFileAttachmentsdescription | String | False | The description for the contents of the file attachment. |
| IncidentFileAttachmentsname | String | False | The short display name of the file attachment. |
| IncidentFileAttachmentsdata | String | False | The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field. |
| IncidentFileAttachmentscontentType | String | False | The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on. |
| IncidentFileAttachmentsid | Long | False | The unique identifier of the file attachment. |
| IncidentMilestoneInstancesresolutionDueTime | Datetime | False | The date and time when the associated resolution milestone is due. |
| IncidentMilestoneInstancesmilestoneId | Long | False | Id of milestone. The ID of the associated milestone. |
| IncidentOtherContactsId | Long | False | The unique identifier of the contact. |
| IncidentThreadscontactId | Long | False | Id of contact. The associated contact. |
| IncidentThreadschannelId | Long | False | Id of channel. The associated communication channel. |
| IncidentThreadsentryTypeId | Long | False | Id of entryType. The entry type. |
| IncidentThreadsmailHeader | String | False | The mail header information for a contact submitting the thread by email. |
| IncidentThreadscontentTypeId | Long | False | Id of contentType. The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on. |
| IncidentThreadstext | String | False | The entry text in the thread. |
| FileAttachmentsfileName | String | False | The name of the file when saving it to the disk. |
| FileAttachmentsprivate | Bool | False | Indicates whether the file attachment is hidden from the end users. This attribute does not have a default value. |
| FileAttachmentsdescription | String | False | The description for the contents of the file attachment. |
| FileAttachmentsname | String | False | The short display name of the file attachment. |
| FileAttachmentsdata | String | False | The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field. |
| FileAttachmentscontentType | String | False | The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on. |
| FileAttachmentsid | Long | False | The unique identifier of the file attachment. |
| Ccemailaddresses | String | False | The email addresses of the secondary recipients for Send-On-Save. |
| Bccemailaddresses | String | False | The email addresses of the tertiary recipients for Send-On-Save. |
| UseEmailSignature | Bool | False | Indicates whether the email signature is included. The default value is false. |
Result Set Columns
| Name | Type | Description |
| Id | String | Id of created incident |
| LookupName | String | LookupName of created incident |