UpdateIncidentResponse
Updates an incident along with a thread entry and sends a response.
Input
Name | Type | Required | Description |
IncidentId | Long | True | Id of Incident. |
IncidentprimaryContactId | Long | False | Id of primaryContact. The primary contact. |
IncidentchatqueueId | Long | False | Id of chatqueue. The chat queue to which the incident is assigned. This attribute is read-only. |
IncidentassetId | Long | False | Id of asset. The ID of the associated asset. |
IncidentorganizationId | Long | False | Id of organization. The ID of the associated organization. |
IncidentproductId | Long | False | Id of product. The service product. |
IncidentmailboxId | Long | False | Id of mailbox. The ID of the mailbox from which incident was created. |
IncidentdispositionId | Long | False | Id of disposition. The service disposition. |
IncidentinterfaceId | Long | False | Id of interface. The ID of the associated interface. |
IncidentlanguageId | Long | False | Id of language. The ID of the associated language. |
Incidentsubject | String | False | The short description of the incident. |
IncidentcategoryId | Long | False | Id of category. The service category. |
IncidentqueueId | Long | False | Id of queue. The queue to which the incident is assigned. |
IncidentchannelId | Long | False | Id of channel. The channel used in the creation of the most recent thread. |
IncidentseverityId | Long | False | Id of severity. The assigned severity level. |
IncidentresponseemailaddresstypeId | Long | False | Id of responseemailaddresstype. The type of address that is used for incident responses, such as Primary or Alt1 . |
IncidentbannerimportanceflagId | Long | False | Id of importanceflag. The importance of the banner. |
Incidentbannertext | String | False | The description of a flag. |
IncidentstatuswithtypestatusId | Long | False | Id of status. The current status. |
IncidentslainstancenameofslaId | Long | False | Id of nameofsla. The SLA from which the instance was created. |
IncidentassignedtoaccountId | Long | False | Id of account. The staff account. |
IncidentassignedtostaffgroupId | Long | False | Id of staffgroup. The staff group. The caller should assign the staff group when assigning to an account. |
IncidentBilledMinutesaccountId | Long | False | Id of account. The staff member who billed the time. This is part of the key for the list entry. |
IncidentBilledMinutescomment | String | False | The comments associated with the timeBilled record. |
IncidentBilledMinutesbillableTaskId | Long | False | Id of billableTask. The associated billable task. |
IncidentBilledMinutesminutes | Int | False | The number of minutes billed. |
IncidentBilledMinutesid | Long | False | The unique identifier of the timeBilled record. |
IncidentBilledMinutesbillTime | Datetime | False | The date and time when the work was performed. This is part of the key for the list entry. |
IncidentFileAttachmentsfileName | String | False | The name of the file when saving it to the disk. |
IncidentFileAttachmentsprivate | Bool | False | Indicates whether the file attachment is hidden from the end users. This attribute does not have a default value. |
IncidentFileAttachmentsdescription | String | False | The description for the contents of the file attachment. |
IncidentFileAttachmentsname | String | False | The short display name of the file attachment. |
IncidentFileAttachmentsdata | String | False | The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field. |
IncidentFileAttachmentscontentType | String | False | The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on. |
IncidentFileAttachmentsid | Long | False | The unique identifier of the file attachment. |
IncidentMilestoneInstancesresolutionDueTime | Datetime | False | The date and time when the associated resolution milestone is due. |
IncidentMilestoneInstancesmilestoneId | Long | False | Id of milestone. The ID of the associated milestone. |
IncidentOtherContactsId | Long | False | The unique identifier of the contact. |
IncidentThreadscontactId | Long | False | Id of contact. The associated contact. |
IncidentThreadschannelId | Long | False | Id of channel. The associated communication channel. |
IncidentThreadsentryTypeId | Long | False | Id of entryType. The entry type. |
IncidentThreadsmailHeader | String | False | The mail header information for a contact submitting the thread by email. |
IncidentThreadscontentTypeId | Long | False | Id of contentType. The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on. |
IncidentThreadstext | String | False | The entry text in the thread. |
FileAttachmentsfileName | String | False | The name of the file when saving it to the disk. |
FileAttachmentsprivate | Bool | False | Indicates whether the file attachment is hidden from the end users. This attribute does not have a default value. |
FileAttachmentsdescription | String | False | The description for the contents of the file attachment. |
FileAttachmentsname | String | False | The short display name of the file attachment. |
FileAttachmentsdata | String | False | The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field. |
FileAttachmentscontentType | String | False | The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on. |
FileAttachmentsid | Long | False | The unique identifier of the file attachment. |
Ccemailaddresses | String | False | The email addresses of the secondary recipients for Send-On-Save. |
Bccemailaddresses | String | False | The email addresses of the tertiary recipients for Send-On-Save. |
UseEmailSignature | Bool | False | Indicates whether the email signature is included. The default value is false. |
Result Set Columns
Name | Type | Description |
Id | String | Id of created incident |
LookupName | String | LookupName of created incident |