StandardContents

The preformed text or HTML content that can be sent to customers when responding to incidents, appended to responses by a business rule, or sent by an agent during a chat session.

Table-Specific Information

SELECT

The adapter will use the API to process WHERE clause conditions built with =,!=,<,>,<=,>=,IN,NOT_IN,IS,IS_NOT,LIKE operators. The rest of the filters are executed client side within the adapter.

SELECT * FROM StandardContents WHERE id = 12
SELECT * FROM StandardContents WHERE id > 15
SELECT * FROM StandardContents WHERE lookUpName LIKE '%test'
SELECT * FROM StandardContents WHERE id IN (12, 23, 123)
SELECT * FROM StandardContents WHERE lookUpName IS NOT NULL

INSERT

Insert can be executed by specifying the contentValues,name and usage in WHERE Clause. The columns that are not read-only can be inserted optionally. Following is an example of how to insert into this table.

INSERT INTO standardContents (name, usagechattext) VALUES ('Battery Replacement', 'false')

UPDATE

Update can be executed by specifying the id column in WHERE Clause. The columns that are not read-only can be Updated. For example:

UPDATE StandardContents SET folderid = '100146' WHERE id = '4'

DELETE

Delete can be executed by specifying id in the WHERE Clause. For example:

DELETE FROM StandardContents WHERE id = '3'

Columns

Name	Type	ReadOnly	Description
Comment	String	False	The comments associated with the standard content object.
CreatedTime	Datetime	True	The date and time when the standard content was created. This attribute is read-only.
DisplayOrder	Int	False	The display position of the standard content relative to other standard content objects with the same parent.
HotKey	String	False	The assigned shortcut key for inserting the standard content.
Id [KEY]	Long	True	The unique identifier of the standard content object.
LookupName	String	True	The name used to look up the standard content object.
Name	String	False	The name of the standard content object.
UpdatedTime	Datetime	True	The date and time when the standard content was last updated. This attribute is read-only.
AttributesdisplayRightToLeft	Bool	False	Indicates whether the content presentation is from right to left. The default value is false.
Folderid	Long	False	ID value
FolderlookupName	String	False	Name used to lookup this object
UsagechatText	Bool	False	Indicates whether the content is used in a chat session. The default value is false.
UsagechatURL	Bool	False	Indicates whether the content is used in the URL of a chat session. The default value is false.
UsageincidentText	Bool	False	Indicates whether the content is used in an incident. The default value is false.
UsageruleText	Bool	False	Indicates whether the content is used in a rule. The default value is false.

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.

Name	Type	Description
adminVisibleInterfaces	String	The list of interfaces on which the category is available for administration use.
contentValues	String	The list of the preformed content with entries for each content type.

TDV Adapter for Oracle Service Cloud