ServiceDispositions

The hierarchical service disposition that provides an option for classifying and recording how incidents are ultimately resolved.

Table-Specific Information

SELECT

The adapter will use the API to process WHERE clause conditions built with =,!=,<,>,<=,>=,IN,NOT_IN,IS,IS_NOT,LIKE operators. The rest of the filters are executed client side within the adapter.

SELECT * FROM ServiceDispositions WHERE id = 12
SELECT * FROM ServiceDispositions WHERE id > 15
SELECT * FROM ServiceDispositions WHERE lookUpName LIKE '%test'
SELECT * FROM ServiceDispositions WHERE id IN (12, 23, 123)
SELECT * FROM ServiceDispositions WHERE lookUpName IS NOT NULL

INSERT

Insert can be executed by specifying the names column. The columns that are not read-only can be inserted optionally. Following is an example of how to insert into this table.

INSERT INTO ServiceDispositionsNames#TEMP (serviceDispositionsId, labeltext) VALUES ('16', 'Agent: Knowledge')
INSERT INTO ServiceDispositions (names) VALUES ('serviceDispositionsNames#TEMP')

UPDATE

Update can be executed. The columns that are not read-only can be Updated. For example:

UPDATE ServiceDispositions SET displayOrder = '1' WHERE lookupName = 'Product: Misuse'

DELETE

Following is an example of how to Delete a record in this table. For example:

DELETE FROM ServiceDispositions WHERE lookupName = 'abc'

Columns

Name	Type	ReadOnly	Description
CreatedTime	Datetime	True	The date and time when the service disposition was created. This attribute is read-only.
DisplayOrder	Int	False	The display position of the service disposition relative to other dispositions with the same parent.
Id [KEY]	Long	True	The unique identifier of the service disposition.
LookupName	String	True	The name used to look up the service disposition.
Name	String	True	The name of the service disposition in the language of the current interface. This attribute is read-only.
ParentId	Long	False	Id of parent. The parent disposition in the hierarchy.
ParentlookUpName	String	False	LookUpName of parent. The parent disposition in the hierarchy.
UpdatedTime	Datetime	True	The date and time when the service disposition was last updated. This attribute is read-only.

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.

Name	Type	Description
adminVisibleInterfaces	String	The list of interfaces on which the disposition is available for administration use.
descriptions	String	The list of descriptions, one for each supported language.
names	String	The list of names, one for each supported language.
productLinks	String	The disposition to product linking.

TDV Adapter for Oracle Service Cloud