TDV Adapter for Oracle Service Cloud

Build 22.0.8462

StandardContents

The preformed text or HTML content that can be sent to customers when responding to incidents, appended to responses by a business rule, or sent by an agent during a chat session.

Table-Specific Information

SELECT

The adapter will use the API to process WHERE clause conditions built with =,!=,<,>,<=,>=,IN,NOT_IN,IS,IS_NOT,LIKE operators. The rest of the filters are executed client side within the adapter.

SELECT * FROM StandardContents WHERE id = 12
SELECT * FROM StandardContents WHERE id > 15
SELECT * FROM StandardContents WHERE lookUpName LIKE '%test'
SELECT * FROM StandardContents WHERE id IN (12,23,123)
SELECT * FROM StandardContents WHERE lookUpName IS NOT NULL

INSERT

Insert can be executed by specifying the contentValues,name and usage in WHERE Clause. The columns that are not read-only can be inserted optionally. Following is an example of how to insert into this table.

INSERT INTO standardContents (name,usagechattext) VALUES ('Battery Replacement','false')

UPDATE

Update can be executed by specifying the id column in WHERE Clause. The columns that are not read-only can be Updated. For example:

UPDATE StandardContents SET folderid = '100146' WHERE id = '4'

DELETE

Delete can be executed by specifying id in the WHERE Clause. For example:

DELETE FROM StandardContents WHERE id = '3'

Columns

Name Type ReadOnly Description
Comment String False

The comments associated with the standard content object.

CreatedTime Datetime True

The date and time when the standard content was created. This attribute is read-only.

DisplayOrder Int False

The display position of the standard content relative to other standard content objects with the same parent.

HotKey String False

The assigned shortcut key for inserting the standard content.

Id [KEY] Long True

The unique identifier of the standard content object.

LookupName String True

The name used to look up the standard content object.

Name String False

The name of the standard content object.

UpdatedTime Datetime True

The date and time when the standard content was last updated. This attribute is read-only.

AttributesdisplayRightToLeft Bool False

Indicates whether the content presentation is from right to left. The default value is false.

Folderid Long False

ID value

FolderlookupName String False

Name used to lookup this object

UsagechatText Bool False

Indicates whether the content is used in a chat session. The default value is false.

UsagechatURL Bool False

Indicates whether the content is used in the URL of a chat session. The default value is false.

UsageincidentText Bool False

Indicates whether the content is used in an incident. The default value is false.

UsageruleText Bool False

Indicates whether the content is used in a rule. The default value is false.

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.

Name Type Description
adminVisibleInterfaces String

The list of interfaces on which the category is available for administration use.

contentValues String

The list of the preformed content with entries for each content type.

Copyright (c) 2023 CData Software, Inc. - All rights reserved.
Build 22.0.8462