TDV Adapter for Oracle Service Cloud

Build 22.0.8462

AnswersRelatedAnswers

The knowledge base information that provides solutions to the common customer support questions.

Table-Specific Information

SELECT

The adapter will use the API to process WHERE clause conditions built with =,!=,<,>,<=,>=,IN,NOT_IN,IS,IS_NOT,LIKE operators. The rest of the filters are executed client side within the adapter.

SELECT * FROM AnswersRelatedAnswers WHERE manualstrength = 12
SELECT * FROM AnswersRelatedAnswers WHERE manualstrength > 15
SELECT * FROM AnswersRelatedAnswers WHERE toanswerlookUpName LIKE '%test'
SELECT * FROM AnswersRelatedAnswers WHERE manualstrength IN (12,23,123)
SELECT * FROM AnswersRelatedAnswers WHERE toanswerlookUpName IS NOT NULL

Columns

Name Type Description
AnswersId Long Id of Answers.
LearnedStrength Int The relative relatedness of the linked answers.
ManualStrength Int The static strength of the link.
SimilarityStrength Int The strength of the link calculated by the link-clustering algorithms based on the content similarity of the answers.
ToAnswerId Long Id of toAnswer. The answer to which this answer is linked. It is usually an answer that was viewed after this answer. This is the key for the list entry.
ToAnswerlookUpName String LookUpName of toAnswer. The answer to which this answer is linked. It is usually an answer that was viewed after this answer. This is the key for the list entry.

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Build 22.0.8462