Tables
The adapter models the data in into a list of tables that can be queried using standard SQL statements.
Generally, querying tables is the same as querying a table in a relational database. Sometimes there are special cases, for example, including a certain column in the WHERE clause might be required to get data for certain columns in the table. This is typically needed for situations where a separate request must be made for each row to get certain columns. These types of situations are clearly documented at the top of the table page linked below.
Adapter Tables
| Name | Description |
| Accounts | The account represents a staff member in Oracle B2C Service. |
| Answers | The knowledge base information that provides solutions to the common customer support questions. |
| AnswerVersions | The versioned instance of an answer. Answers are solutions to common customer support questions. |
| Assets | The product or service associated with an organization's customers. |
| ContactMarketingRosters | The information about the contact lists used in audiences in Oracle Service Cloud Outreach Cloud Service. |
| Contacts | The customers or end users of Oracle B2C Service site. |
| Countries | The details about the countries and provinces which are used to maintain accurate address information for the organizations and contacts in Oracle B2C Service. |
| EventSubscriptions | The event-based subscription management object that allows external applications to discover objects that can be subscribed. |
| Holidays | The list of holidays in your organization. |
| Incidents | The question or the request for help submitted by a customer through the Ask a Question page, email, a chat session, site or answer feedback, or from an external source using the API. |
| Opportunities | The information about a specific sale or a pending deal with a contact or an organization that is tracked and maintained in the Oracle B2C Service knowledge base. |
| Organizations | The company, business unit of a large company, or government agency that has an organization record in the Oracle B2C Service knowledge base. |
| PurchasedProducts | The information about a purchased product. |
| SalesProducts | The items or services sold by an organization. |
| SalesTerritories | The specific geographical sales region. Sales representatives can be assigned specific territories for opportunity assignment. |
| ServiceCategories | The hierarchical service category that provides an option to group answers and incidents for better organization and refined searching in the knowledge base. |
| ServiceDispositions | The hierarchical service disposition that provides an option for classifying and recording how incidents are ultimately resolved. |
| ServiceProducts | The hierarchical service product that provides an option to group answers and incidents for better organization and refined searching in the knowledge base. |
| StandardContents | The preformed text or HTML content that can be sent to customers when responding to incidents, appended to responses by a business rule, or sent by an agent during a chat session. |
| Tasks | The information about an action or an activity scheduled to be completed within a specified time. |
| Variables | A shortcut defined for a larger string that can be inserted in the body of an answer or inserted inline during a chat session. |