Stores definitions of different case types that are available to a worker. This table facilitates categorization of requests, issue tracking, and workflow automation.

Workday Resource Information

Retrieves a list of case types that the specified worker has access to. When you don't specify a worker, retrieves a list of case types that the processing worker has access to.

Secured by: Manage: Case Create on Behalf Of+TG, Self Service: Help Case Management+TG

Scope: Help

Columns

Name	Type	Description
Id [KEY]	String	The unique identifier (Id) assigned to the case type record. This value is used to reference the case type uniquely within the system.
Confidential	Bool	Indicates whether the case type is confidential, affecting its visibility in API calls. This flag is essential for enforcing data privacy by restricting access to sensitive records.
Description	String	Provides a detailed explanation of the case type, outlining its purpose and usage. This column offers additional context to help users understand how the case type should be applied in business processes.
External	Bool	Specifies whether the case type originates from an external system. A value of 'true' signifies that the case type is managed outside the internal workflow and may require additional integration support.
HasQuestionnaire	Bool	Indicates if a questionnaire is associated with the case type. This flag enables the system to prompt users for supplementary information through a structured questionnaire.
Name	String	The designated title for the case type, used for display and identification. This field contains a concise and meaningful label that clearly represents the case type to users.
Questionnaire_Id	String	The unique Id for the linked questionnaire template, if available. This Id ensures that the correct questionnaire is associated with the case type when applicable.
Worker_Prompt	String	Specifies the worker role or prompt used to determine access permissions for case types. This field assists in configuring access control by identifying the responsible personnel.