Manages file attachments that are linked to case timelines. This table ensures that supporting documents, evidence, and references are available for audit trails and case validation.

Table Specific Information

Select

The Workday connector requires filtering on Cases_Id in order to perform the query.

For example:

SELECT * FROM CasesTimelineAttachments WHERE Cases_Id = '12345';

Workday Resource Information

Retrieves timeline items for a case. Comment timeline items include comments and associated attachments. Action timeline items include an action with an action text. Creation timeline items include a description, associated attachments, and a questionnaire answer if applicable.

Secured by: REST API Public

Contains attachment(s)

Columns

Name	Type	Description
Id [KEY]	String	The unique identifier (Id) for the case timeline attachment. This Id ensures that each attachment is distinctly tracked and referenced within the system.
CasesTimeline_Id [KEY]	String	The Workday Id of the case timeline entry that contains this attachment. This Id links the attachment to a specific timeline event for contextual reference.
Cases_Id [KEY]	String	The Workday Id of the case that owns this attachment. This Id ensures that the attachment is associated with the correct case record.
Comment	String	The comment associated with the questionnaire attachment. This field can contain additional details or context provided by the user at the time of attachment.
FileName	String	The name of the attached file. This field allows users to identify the attachment without opening it.
Href	String	A direct link to access the attached file instance. This Uniform Resource Locator (URL) provides programmatic access to retrieve the file.
Desc_Prompt	Bool	If set to 'true', the query sorts results in descending order. This setting ensures that the most recently uploaded attachments appear first.
Flag_Prompt	String	Retrieves cases with the assigned flag(s).
Label_Prompt	String	Retrieves cases with the assigned label(s).
MyCases_Prompt	Bool	Retrieves case timeline attachments for cases owned by the processing user. This filter ensures that only relevant attachments are included in the results.
OpenCases_Prompt	Bool	Retrieves attachments for open cases and cases that were resolved or canceled within the last seven days. This filter helps users focus on active or recently closed cases.
Sort_Prompt	String	Specifies the field used to sort query results. The default sorting field is creationDate, ensuring attachments are displayed in chronological order.
Status_Prompt	String	Retrieves cases with the specified status(es).
Substatus_Prompt	String	Retrieves cases with the specified substatus(es).
Team_Prompt	String	Retrieves cases with the specified service team(s).