Tracks specific actions taken within a case timeline. This table captures operational workflows, resolution steps, and decision-making history for compliance and service monitoring.

Table Specific Information

Select

The Workday connector requires filtering on Cases_Id in order to perform the query.

For example:

SELECT * FROM CasesTimelineActions WHERE Cases_Id = '1234';

Workday Resource Information

Retrieves timeline items for a case. Comment timeline items include comments and associated attachments. Action timeline items include an action with an action text. Creation timeline items include a description, associated attachments, and a questionnaire answer if applicable.

Secured by: REST API Public

Contains attachment(s)

Columns

Name	Type	Description
Id [KEY]	String	The unique identifier (Id) for the case timeline action entry. This Id ensures that each recorded action within the case timeline is tracked independently.
CasesTimeline_Id [KEY]	String	The Workday Id of the case timeline that contains this action. This Id links the action to a specific timeline entry for proper sequencing of case events.
Cases_Id [KEY]	String	The Workday Id of the case that owns this timeline action. This Id ensures that the action is associated with the correct case record for reference and reporting.
Text	String	The text description of the action recorded in the case timeline. This field provides details on what action was taken or what update was made.
Desc_Prompt	Bool	If set to 'true', the query sorts the results in descending order. This setting ensures the most recent case timeline actions appear first.
Flag_Prompt	String	Retrieves cases with the assigned flag(s).
Label_Prompt	String	Retrieves cases with the assigned label(s).
MyCases_Prompt	Bool	Retrieves case timeline actions for cases owned by the processing user. This filter ensures that only relevant case activity is included in the results.
OpenCases_Prompt	Bool	Retrieves timeline actions for open cases and cases that were resolved or canceled within the last seven days. This filter helps users focus on active or recently closed case updates.
Sort_Prompt	String	Specifies the field used to sort query results. The default sorting field is creationDate, ensuring timeline actions are displayed in chronological order.
Status_Prompt	String	Retrieves cases with the specified status(es).
Substatus_Prompt	String	Retrieves cases with the specified substatus(es).
Team_Prompt	String	Retrieves cases with the specified service team(s).