Maintains external links associated with case types. This table provides users with quick access to related policies, third-party documentation, or supplementary resources.

Workday Resource Information

Retrieves a list of case types that the specified worker has access to. When you don't specify a worker, retrieves a list of case types that the processing worker has access to.

Secured by: Manage: Case Create on Behalf Of, Self Service: Help Case Management

Scope: Help

Columns

Name	Type	Description
Id [KEY]	String	The unique identifier (Id) assigned to the external link record. This Id is used to reference the specific external link within the system.
CaseTypes_Id [KEY]	String	The unique Id for the parent case type record in Workday. This value links the external link to its corresponding case type.
Link	String	Specifies the Uniform Resource Locator (URL) or external reference for the case type. This field enables integration with external systems by providing a direct link to additional information.
LinkDescription	String	Provides additional details about the external link associated with the case type. This description clarifies the purpose and usage of the external reference.
Worker_Prompt	String	Specifies the worker role or prompt used to determine access permissions for case types. This field assists in enforcing proper access control by identifying the responsible personnel.