CasesComment
Retrieves a comment timeline item for a case with the specified comment timeline ID.
Workday Resource Information
Retrieves a comment timeline item for a case with the specified comment timeline ID. Comment timeline items include comments and associated attachments.Secured by: Help Case Data, Self Service: Help Case Management
Scope: Help
Contains attachment(s)
Aggregate Fields
The connector represents the following fields as aggregates containing JSON text. Each of them conforms to their respective schema. Fields marked with an asterisk are required and must be included if their parent object is. Fields marked with a hyphen are read-only and must not be included when calling stored procedures or when performing an INSERT or UPDATE.
This information is derived from the Workday REST API specification which does not explicitly list all business rules and validations that apply to each object. More fields may be required than what is listed here.
Attachments_Aggregate
[{
contentType: { /* Content type of the attachment */
-descriptor: Text /* The display name of the instance */
-href: Text /* A link to the instance */
*id: Text /* wid / id / reference id */
}
descriptor: Text /* The display name of the instance */
fileLength: Numeric /* File length of the attachment */
fileName: Text /* File name of the attachment */
id: Text /* \~Case\~ Attachment ID. */
}]
Columns
| Name | Type | ReadOnly | Description |
| Id [KEY] | String | False | |
| Cases_Id [KEY] | String | False |
The Workday ID of the Cases that owns this. |
| Attachments_Aggregate | String | False |
Case Timeline Item (Derived) has Case Attachment (Derived) [RL]. |
| CaseSolverDisplayOverrides_HideSubmittedByProfileLink | Bool | False |
The configuration setting you can use to hide the profile link for the person who submitted the timeline item. |
| CaseSolverDisplayOverrides_HideSubmittedByProfilePicture | Bool | False |
The configuration setting you can use to hide the profile picture for the person who submitted the timeline item. |
| CaseSolverDisplayOverrides_SubmittedByDisplayName | String | False |
The display name of the worker who submitted the timeline item. |
| Comment_Content | String | False |
returns rich text comment for a Case |
| Comment_TextBody | String | False |
returns normal text comment for a Case |
| CreationDate | Datetime | False |
The date that the case timeline item was created on. |
| Description | String | False |
Used by the Case Creation Timeline Item, contains the detailed message written by case creators. |
| FormattedCreationDate | String | False |
The creation date of the timeline item formatted to include the year, month, day, hour and minute. The date format depends on the processing user's locale and uses the user's timezone. |
| Guidance_KbArticle_Descriptor | String | False |
The display name of the instance |
| Guidance_KbArticle_Id | String | False |
Id of the instance |
| Guidance_UiTask_Descriptor | String | False |
The display name of the instance |
| Guidance_UiTask_Id | String | False |
Id of the instance |
| Guidance_UiTask_Url | String | False |
Returns the fully qualified URL for the given Task |
| Note_Id | String | False |
Id of the instance |
| Note_LastUpdatedMoment | String | False |
The last updated moment of the note, formatted to include the year, month, day, hour and minute. The date format depends on the processing user's locale and uses the user's timezone. |
| Note_TextBody | String | False |
The note text |
| QuestionnaireResponse_Questionnaire_Descriptor | String | False |
The display name of the instance |
| QuestionnaireResponse_Questionnaire_Href | String | False |
A link to the instance |
| QuestionnaireResponse_Questionnaire_Id | String | False |
wid / id / reference id |
| SubmittedBy_Descriptor | String | False |
The display name of the instance |
| SubmittedBy_ExternalCreator_Email | String | False |
External Case Creator Email. |
| SubmittedBy_ExternalCreator_Id | String | False |
Id of the instance |
| SubmittedBy_ExternalCreator_Name | String | False |
External Case Creator Name and External in Parenthesis or Purged External Case Creator text. |
| SubmittedBy_Id | String | False |
Id of the instance |
| SubmittedBy_Worker_Descriptor | String | False |
The display name of the instance |
| SubmittedBy_Worker_Id | String | False |
Id of the instance |
| SubmittedBy_Worker_Person_Descriptor | String | False |
The display name of the instance |
| SubmittedBy_Worker_Person_Href | String | False |
A link to the instance |
| SubmittedBy_Worker_Person_Id | String | False |
wid / id / reference id |
| Type_Descriptor | String | False |
The display name of the instance |
| Type_Id | String | False |
Id of the instance |
| Desc_Prompt | Bool | False |
If true, sorts results in descending order. |
| Flag_Prompt | String | False |
Retrieves cases with the assigned flag(s). |
| Label_Prompt | String | False |
Retrieves cases with the assigned label(s). |
| MyCases_Prompt | Bool | False |
Retrieves cases owned by the processing user. |
| OpenCases_Prompt | Bool | False |
Retrieves open cases and cases that were resolved or canceled less than 7 days ago. |
| Sort_Prompt | String | False |
The field to sort results by. The default is creationDate. Note: Currently supports creationDate only. |
| Status_Prompt | String | False |
Retrieves cases with the specified status(es). |
| Substatus_Prompt | String | False |
Retrieves cases with the specified substatus(es). |
| Team_Prompt | String | False |
Retrieves cases with the specified service team(s). |