Retrieves tenant setup configurations that are related to Help Case Management. This table enables administrators to customize and control case handling processes.

Workday Resource Information

Retrieves configuration details including: confidential case message, file configurations, and maximum number of attachments.

Secured by: REST API Public

Aggregate Fields

The server represents the following fields as aggregates containing JSON text. Each of them conforms to their respective schema. Fields marked with an asterisk are required and must be included if their parent object is. Fields marked with a hyphen are read-only and must not be included when calling stored procedures or when performing an INSERT or UPDATE.

This information is derived from the Workday REST API specification which does not explicitly list all business rules and validations that apply to each object. More fields may be required than what is listed here.

CreateCaseInformation_Article_CurrentArticleData_Aggregate

[{
  url: Text /* Static URL to the article view, which will always be resolved to the published version in the users language. */
}]

FileConfigurations_SupportedFileTypes_Aggregate

[{
  descriptor: Text /* A preview of the instance */
}]

Columns

Name	Type	Description
AllowResolvedCasesToBeReopened	Bool	Specifies whether resolved cases can be reopened. This setting indicates whether users have the ability to reopen cases that were marked as resolved.
ConfidentialCasesMessage	String	Displays a confidential cases message. This message provides guidance on handling sensitive case information.
CreateCaseInformation_Article_CurrentArticleData_Aggregate	String	Contains aggregated published article data versions for the current article. This field consolidates all available revisions for reference and audit purposes.
CreateCaseInformation_Article_Descriptor	String	Provides a concise preview of the article instance. This preview summarizes key details for quick identification and review.
CreateCaseInformation_Article_Id	String	Represents the unique identifier (Id) for the article instance. This Id is used to reference and retrieve specific article details.
CreateCaseInformation_CreateCaseCustomText	String	Contains custom text entered during case creation. This custom text allows users to add additional context or instructions for the case.
DisplayServiceCategories	Bool	Indicates whether service categories are displayed in the user interface. This setting enables users to filter and select the relevant service categories for their case.
FileConfigurations_AllFileTypesSupported	Bool	Indicates whether all file attachment types are permitted. This configuration allows any file type to be attached to a case if set to 'true'.
FileConfigurations_MaxFileSizeInMB	Decimal	Specifies the maximum file attachment size in megabytes. This limit ensures that attachments remain within acceptable storage parameters.
FileConfigurations_SupportedFileTypes_Aggregate	String	Provides a comma-separated list of allowed file types for the tenant. This list includes all permitted file extensions, with each value separated by a comma and a space.
MaxAttachments	Decimal	Specifies the maximum number of attachments that can be added to a single case submission. This limit ensures that cases do not exceed the allowed number of file attachments.