Links knowledge-base article data to case timelines. This table enables agents and users to access relevant guidance materials and best practices for case resolution.

Table Specific Information

Select

The Workday provider requires filtering on Cases_Id in order to perform the query.

For example:

SELECT * FROM CasesTimelineGuidanceKbArticleCurrentArticleData WHERE Cases_Id = '1234';

Workday Resource Information

Retrieves timeline items for a case. Comment timeline items include comments and associated attachments. Action timeline items include an action with an action text. Creation timeline items include a description, associated attachments, and a questionnaire answer if applicable.

Secured by: REST API Public

Contains attachment(s)

Columns

Name	Type	Description
CasesTimeline_Id	String	The Workday identifier (Id) of the case timeline entry that contains this knowledge base article reference. This Id ensures that the article is linked to the correct timeline event within the case.
Cases_Id	String	The Workday Id of the case that owns this knowledge base article reference. This Id ensures that the guidance article is associated with the appropriate case for contextual support.
Url	String	The static Uniform Resource Locator (URL) that links to the published version of the knowledge base article. This link dynamically resolves to the latest available version in the user's preferred language.
Desc_Prompt	Bool	If set to 'true', the query sorts results in descending order. This option ensures that the most recent knowledge base article references appear first.
MyCases_Prompt	Bool	Retrieves knowledge base article references for cases owned by the processing user. This filter ensures that only relevant case-related articles are included in the results.
OpenCases_Prompt	Bool	Retrieves knowledge base article references for open cases and cases that were resolved or canceled within the last seven days. This filter helps users focus on active or recently closed cases.
Sort_Prompt	String	Specifies the field used to sort query results. The default sorting field is creationDate, ensuring article references are displayed in chronological order.