CaseSuggestions
Retrieves a list of suggestions based on case type.
Workday Resource Information
Each case type can have different suggestions. Suggestions include: Knowledge Base articles, tasks, external links, and learning content.Secured by: Manage: Case Create on Behalf Of+TG, Self Service: Help Case Management+TG
Scope: Help
Columns
Name | Type | Description |
CaseSuggestionContentId | String | Supported for: SELECT. The Workday Id of the Task, Learning Content, Help Article, or website link returned as a Case Suggestion. |
Description | String | Supported for: SELECT. Case Suggestion Description. |
Name | String | Supported for: SELECT. Will display the name of the Task, Knowledge Base Article, Learning Content Suggested or the display name of a Link Suggestion. |
Order | String | Supported for: SELECT. Case Suggestion Display Order. |
Type_Descriptor | String | Supported for: SELECT. A description of the instance |
Type_Href | String | Supported for: SELECT. A link to the instance |
Type_Id | String | Supported for: SELECT. wid / id / reference id |
Url | String | Supported for: SELECT. URL to open Case Suggestion. |
CaseType_Prompt | String | The Workday ID of the case type to retrieve suggestions for. You can use GET /helpCase/caseTypes/view to retrieve a list of case types and their IDs. |