JDBC Driver for Workday

Build 24.0.9062

CaseSuggestions

Retrieves a list of suggestions based on case type.

Workday Resource Information

Each case type can have different suggestions. Suggestions include: Knowledge Base articles, tasks, external links, and learning content.

Secured by: Manage: Case Create on Behalf Of+TG, Self Service: Help Case Management+TG

Scope: Help

Columns

Name Type Description
CaseSuggestionContentId String Supported for: SELECT. The Workday Id of the Task, Learning Content, Help Article, or website link returned as a Case Suggestion.
Description String Supported for: SELECT. Case Suggestion Description.
Name String Supported for: SELECT. Will display the name of the Task, Knowledge Base Article, Learning Content Suggested or the display name of a Link Suggestion.
Order String Supported for: SELECT. Case Suggestion Display Order.
Type_Descriptor String Supported for: SELECT. A description of the instance
Type_Href String Supported for: SELECT. A link to the instance
Type_Id String Supported for: SELECT. wid / id / reference id
Url String Supported for: SELECT. URL to open Case Suggestion.
CaseType_Prompt String The Workday ID of the case type to retrieve suggestions for. You can use GET /helpCase/caseTypes/view to retrieve a list of case types and their IDs.

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Build 24.0.9062