Retrieves a list of suggestions based on case type.

Workday Resource Information

Each case type can have different suggestions. Suggestions include: Knowledge Base articles, tasks, external links, and learning content.

Secured by: Manage: Case Create on Behalf Of+TG, Self Service: Help Case Management+TG

Scope: Help

Columns

Name	Type	Description
CaseSuggestionContentId	String	Supported for: SELECT. The Workday Id of the Task, Learning Content, Help Article, or website link returned as a Case Suggestion.
Description	String	Supported for: SELECT. Case Suggestion Description.
Name	String	Supported for: SELECT. Will display the name of the Task, Knowledge Base Article, Learning Content Suggested or the display name of a Link Suggestion.
Order	String	Supported for: SELECT. Case Suggestion Display Order.
Type_Descriptor	String	Supported for: SELECT. A description of the instance
Type_Href	String	Supported for: SELECT. A link to the instance
Type_Id	String	Supported for: SELECT. wid / id / reference id
Url	String	Supported for: SELECT. URL to open Case Suggestion.
CaseType_Prompt	String	The Workday ID of the case type to retrieve suggestions for. You can use GET /helpCase/caseTypes/view to retrieve a list of case types and their IDs.