Troubleshooting

Invalid Request

While connecting, you may receive an error stating "Invalid Request". This is a server-side Workday error. It often indicates that your user account has not been granted the permissions required to either connect via the API, or to obtain the specific information you have requested.

The tables and columns are retrieved from a publicly available service that requires no authentication, so this error may appear while either testing the connection, or when trying to retrieve data after metadata has been obtained.

The Task Submitted is not Authorized

While connecting, you may receive an error stating "Processing error occurred. The task submitted is not authorized".

This is a server-side error Workday error. This error typically indicates that your Workday account does not have the necessary module activated to access the table or Service you are attempting to connect to.

Ensure the correct module is activated if you receive this error. The adapter is unable to dynamically determine which modules are available at runtime, but the exposed services can be configured via the Service connection property.