CustomerServiceMetricByCategory
Returns a seller's performance and rating for the customer service metric by the primary proudct categories.
Select
The add-in will use the eBay Analytics API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the add-in.
To query the CustomerServiceMetricByCategory view, a value for the EvaluationType and MarketplaceId columns should be specified.
- In case, the MarketplaceId is not specified, the value set in the MarketplaceId connection property will be used instead by default.
The MarketplaceId is server side filterable and supports only the operator: =.
Supported MarketplaceId values are: EBAY_AU, EBAY_CA, EBAY_FR, EBAY_DE, EBAY_GB, EBAY_IT, EBAY_ES and EBAY_US.
- In case, the EvaluationType is not specified, the eBay Analytics will generate a report based on the data for the CURRENT period.
The EvaluationType is server side filterable and supports only the operator: =.
Supported EvaluationType values are: CURRENT and PROJECTED.
The example query below will return CustomerServiceMetricByCategory data for the CURRENT Evaluation Type period and for the Marketplace specified in the MarketplaceId connection property.
SELECT * FROM CustomerServiceMetricByCategory
The example query below will return CustomerServiceMetricByCategory data for the PROJECTED Evaluation Type period and for the US Marketplace.
SELECT * FROM CustomerServiceMetricByCategory WHERE EvaluationType = 'PROJECTED' AND MarketplaceId = 'EBAY_US'
Note: Querying this view will return results only if the below conditions are met.
- The seller has a valid transaction on the specified marketplace (MarketplaceId) during the past 12 months.
- If the 'CURRENT' EvaluationType is specified, the seller must have been active on the specified marketplace (MarketplaceId) for a complete benchmarking period (eBay evaluation period, usually one month).
Columns
| Name | Type | Description |
| CategoryId | String | The primary category ID in which the items being rated were listed. |
| CategoryName | String | The primary category name in which the items being rated were listed. |
| TransactionCount | Integer | The total number of transactions completed in the seller group for the MetricType in the given dimension during the associated evaluationCycle. |
| Count | Integer | The total number of transactions the seller completed that meet the criteria of the MetricType for the given dimension that occurred during the evaluationCycle. |
| DistributionsBasis | String | The overarching basis by which an array of seller data is grouped. Along with DistributionsData, they expand the total number of transactions in Count column grouped by a certain basis. |
| DistributionsData | String | Expands the Count column data via an aggregated list of name/value pairs, where the name indicates the distribution being rated and the value indicates the count of seller transactions that meet the distribution criteria. |
| Rate | Double | The rate of the customer service MetricType in the given dimension during the associated evaluationCycle. Specifically, it is the TransactionCount divided by the Count value. |
| BenchmarkBasis | String | The basis by which the benchmark is calculated for the MetricType. |
| BenchmarkRating | String | The seller's rating for the ServiceMetric. It represents the relative deviation between the seller's Rate metric value and the benchmark value for the specified ServiceMetric. |
| BenchmarkAverage | Double | The average value for the group, as defined by the specified BenchmarkBasis. When BenchmarkBasis is 'PEER_BENCHMARK', this is the benchmark value to which the seller's metric value is compared to determine the BenchmarkRating for the ServiceMetric. |
| BenchmarkAdjustment | String | The reason why the rating given to the seller was adjusted. |
| EvaluationDate | Datetime | Date and time at which the seller was evaluated for this customer service metric rating. |
| EvaluationType | String | This field specifies the transaction lookback period used for the evaluation. Supported values are: CURRENT, PROJECTED. |
| StartDate | Datetime | The start date and time of the transaction lookback range. |
| EndDate | Datetime | End date and time of the transaction lookback range. |
| MarketplaceId | String | The eBay marketplace ID of the marketplace upon which the customer service metric evaluation is based. |
| MetricType | String | The type of customer service metric. |