RequestSLACycles
This resource represents the SLAs (service level agreements) on a customer request.
Columns
| Name | Type | Description |
| Id [KEY] | String | The ID of the SLA. |
| RequestId [KEY] | String | The Id of the request. |
| RequestKey [KEY] | String | The Key of the request. |
| Name | String | The Name of the cycle. |
| OngoingCycleStartTime | Datetime | Time and date at which the SLA cycle started. |
| OngoingCycleBreached | Boolean | Indicates whether the SLA has been breached or not. |
| OngoingCycleBreachTime | Datetime | Time and date at which the SLA cycle would have breached its limit. |
| OngoingCyclePaused | Boolean | Indicates whether the SLA is paused or not. |
| OngoingCycleWithinCalendarHours | Boolean | Indicates whether the SLA it timed during calendared working hours only or not |
| OngoingCycleGoalDuration | String | Duration within which the service should be completed. |
| OngoingCycleElapsedTime | String | Duration of the service. |
| OngoingCycleRemainingTime | String | Duration remaining for the service to be completed. |
| CompletedCycleStartTime | Datetime | Time and date at which the SLA cycle started. |
| CompletedCycleStopTime | Datetime | Time and date at which the SLA cycle completed. |
| CompletedCycleBreached | Boolean | Indicates whether the SLA has been breached or not. |
| CompletedCycleBreachTime | Datetime | Time and date at which the SLA cycle breached in case of completed breached cycle or would have breached in case of non-breached completed cycle. |
| CompletedCycleGoalDuration | String | Duration within which the service should have been completed. |
| CompletedCycleElapsedTime | String | Duration in which the service was completed. |
| CompletedCycleRemainingTime | String | Duration remaining after the service was completed. |