This resource represents a request.

Select

Set IncludeCustomFields to true in order to retrieve fields and custom fields that are specific to a request type. By default, only the columns mentioned below will be pushed. Note that setting IncludeCustomFields to true will decrease performance.

The adapter will use the API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the adapter.

• RequestID supports the '=' operator.
• RequestTypeID supports the '=' operator.
• ServiceDeskID supports the '=' operator.
• RequestOwnership supports the '=' operator.
• RequestStatus supports the '=' operator.

For example, the following query is processed server side:

SELECT * FROM Requests WHERE RequestID = '10001'
SELECT * FROM Requests WHERE RequestTypeID = '12'
SELECT * FROM Requests WHERE ServiceDeskID = '2'
SELECT * FROM Requests WHERE RequestOwnership = 'admin'
SELECT * FROM Requests WHERE RequestStatus = 'OPEN_REQUESTS'

Columns

Name	Type	Description
RequestId [KEY]	String	The ID of the request.
RequestKey [KEY]	String	The Key of the request.
RequestTypeId	String	The ID of the request type.
ServiceDeskId	String	The Id of the service desk.
CreatedDate	String	The date when the request is created.
ReporterKey	String	The key of the reporter.
ReporterDisplayName	String	The display name of the reporter.
ReporterEmail	String	The email of the reporter.
ReporterName	String	The name of the reporter.
ReporterTimeZone	String	The time zone of the reporter.
CurrentStatus	String	The current status of the request.
RequestParticipants	String	The participants of the request.

Pseudo-Columns

Pseudo column fields are used in the WHERE clause of SELECT statements and offer a more granular control over the tuples that are returned from the data source.

Name	Type	Description
RequestOwnership	String	The owner of the request. The allowed values are OWNED_REQUESTS, PARTICIPATED_REQUESTS, ALL_REQUESTS.
RequestStatus	String	The status of the request. The allowed values are CLOSED_REQUESTS, OPEN_REQUESTS, ALL_REQUESTS.