Excel Add-In for Jira Service Desk

Build 21.0.7930


Returns a list of transitions that customers can perform on the request.


The add-in will use the Jira Service Desk API to process WHERE clause conditions built with the following columns and operators. The rest of the filter is executed client side within the add-in.

  • RequestID supports the '=' operator.
For example, the following query is processed server side:
SELECT * FROM CustomerTransitions WHERE RequestID = '10001'


Name Type ReadOnly Description
RequestId [KEY] String True

The ID of the request.

RequestKey String True

The Key of the request.

Id [KEY] String False

The Id of the transition.

Name String True

The Name of the customer transition.

Comment String False

The body of the comment for the transition.

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Build 21.0.7930