Excel Add-In for Jira Service Desk

Build 21.0.7930

Fine-Tuning Data Access

Fine Tuning Data Access

You can use the following properties to gain more control over the data returned from Jira Service Desk:

  • ServiceDeskID: The ID of the specific service desk you would like to connect to.
    By default we get the first Id returned from an extra call to get all service desks. You can get the ServiceDeskId by executing a Select query to the ServiceDesks view.
  • IncludeCustomFields: Whether or not to include custom fields in queries to the Requests table.
  • RequestLanguage: Set this to any language installed in Jira to translate display column names in the specified language.
    Specify an IETF BCP 47 language tag as described here: https://tools.ietf.org/html/bcp47.

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Build 21.0.7930