Groups

Create, update, delete, and query from groups table

Table Specific Information

Select

The add-in will use the Freshdesk API to process WHERE clause conditions built with the following columns and operators. Most of the columns support server side filtering with the following operators: =,>,<,<=,>=,AND,OR. The rest of the filter is executed client side within the add-in. For example, the following query is processed server side:

SELECT * FROM Groups WHERE Id = 100

Note: Only users with admin privileges can access this Table.

Insert

Name is a mandatory column for inserting into Groups table. For example:

INSERT INTO Groups (Name, Description, AutoTicketAssign) VALUES ('Example', 'Example Description...', false)

Update

Following is an example of how to update a group:

UPDATE Groups SET Description = 'New description...' WHERE Id = 100

Delete

Following is an example of how to delete from Groups table:

DELETE FROM Groups WHERE Id = 786

Columns


Name	Type	ReadOnly	Description
AgentIdsAggregate	String	False	IDs of the agents in the group.
AutoTicketAssign	Integer	False	Whether automatic ticket assignment is enabled or not, and which type.
BusinessHourId	Bigint	False	Unique ID of the business hour of the group.
CreatedAt	Datetime	True	Group created timestamp.
Description	String	False	Description of the group.
EscalateTo	Bigint	False	ID of user to whom an escalation email is sent.
Id [KEY]	Bigint	False	ID of the group.
Name	String	False	Name of the group.
UnassignedFor	String	False	Time after which escalation email is sent.
UpdatedAt	Datetime	True	Group updated timestamp.