Connection Properties
The connection properties are the various options that can be used to establish a connection. This section provides a complete list of the options you can configure in the connection settings for this provider. Click the links for further details.
For more information on establishing a connection, see Establishing a Connection.
| Property | Description |
| Domain | Domain is used for accessing your Freshdesk account. |
| APIKey | The API key used for accessing your Freshdesk account. |
| Property | Description |
| SSLServerCert | Specifies the certificate to be accepted from the server when connecting using TLS/SSL. |
| Property | Description |
| FirewallType | Specifies the protocol the provider uses to tunnel traffic through a proxy-based firewall. |
| FirewallServer | Identifies the IP address, DNS name, or host name of a proxy used to traverse a firewall and relay user queries to network resources. |
| FirewallPort | Specifies the TCP port to be used for a proxy-based firewall. |
| FirewallUser | Identifies the user ID of the account authenticating to a proxy-based firewall. |
| FirewallPassword | Specifies the password of the user account authenticating to a proxy-based firewall. |
| Property | Description |
| ProxyAutoDetect | Specifies whether the provider checks your system proxy settings for existing proxy server configurations, rather than using a manually specified proxy server. |
| ProxyServer | Identifies the hostname or IP address of the proxy server through which you want to route HTTP traffic. |
| ProxyPort | Identifies the TCP port on your specified proxy server that has been reserved for routing HTTP traffic to and from the client. |
| ProxyAuthScheme | Specifies the authentication method the provider uses when authenticating to the proxy server specified in the ProxyServer connection property. |
| ProxyUser | Provides the username of a user account registered with the proxy server specified in the ProxyServer connection property. |
| ProxyPassword | Specifies the password of the user specified in the ProxyUser connection property. |
| ProxySSLType | Specifies the SSL type to use when connecting to the proxy server specified in the ProxyServer connection property. |
| ProxyExceptions | Specifies a semicolon-separated list of destination hostnames or IPs that are exempt from connecting through the proxy server set in the ProxyServer connection property. |
| Property | Description |
| Logfile | Specifes the file path to the log file where the provider records its activities, such as authentication, query execution, and connection details. |
| Verbosity | Specifies the verbosity level of the log file, which controls the amount of detail logged. Supported values range from 1 to 5. |
| LogModules | Specifies the core modules to include in the log file. Use a semicolon-separated list of module names. By default, all modules are logged. |
| MaxLogFileSize | Specifies the maximum size of a single log file in bytes. For example, '10 MB'. When the file reaches the limit, the provider creates a new log file with the date and time appended to the name. |
| MaxLogFileCount | Specifies the maximum number of log files the provider retains. When the limit is reached, the oldest log file is deleted to make space for a new one. |
| Property | Description |
| Location | Specifies the location of a directory containing schema files that define tables, views, and stored procedures. Depending on your service's requirements, this may be expressed as either an absolute path or a relative path. |
| BrowsableSchemas | Optional setting that restricts the schemas reported to a subset of all available schemas. For example, BrowsableSchemas=SchemaA,SchemaB,SchemaC . |
| Tables | Optional setting that restricts the tables reported to a subset of all available tables. For example, Tables=TableA,TableB,TableC . |
| Views | Optional setting that restricts the views reported to a subset of the available tables. For example, Views=ViewA,ViewB,ViewC . |
| Property | Description |
| AutoCache | Specifies whether the content of tables targeted by SELECT queries is automatically cached to the specified cache database. |
| CacheProvider | The namespace of an ADO.NET provider. The specified provider is used as the target database for all caching operations. |
| CacheConnection | Specifies the connection string for the specified cache database. |
| CacheLocation | Specifies the path to the cache when caching to a file. |
| CacheTolerance | Notes the tolerance, in seconds, for stale data in the specified cache database. Requires AutoCache to be set to True. |
| Offline | Gets the data from the specified cache database instead of live Freshdesk data. |
| CacheMetadata | Determines whether the provider caches table metadata to a file-based cache database. |
| Property | Description |
| FetchTicketsUpdatedSince | Use FetchTicketsUpdatedSince to query tickets older than 30 days. Note: TicketStats must be set to True. |
| IgnoreSurplusResults | Use IgnoreSurplusResults to ignore results beyond 300 which have same CreatedAt value. |
| IncludeCustomObjects | Whether to include custom objects or not. |
| MaxRows | Specifies the maximum number of rows returned for queries that do not include either aggregation or GROUP BY. |
| Other | Specifies additional hidden properties for specific use cases., to be used only when our Support team advises it, to address specific issues. See Remarks for details. |
| Readonly | Toggles read-only access to Freshdesk from the provider. |
| RowScanDepth | Set this property to control the number of rows scanned when TypeDetectionScheme is set to RowScan. |
| TicketPropertiesURL | Use TicketPropertiesURL to query ticket properties. |
| TicketsOrderByField | Determines which ticket field to order by. |
| TicketsOrderByType | Determines which ticket field to order by. |
| TicketStats | Use TicketsStats to retrieve stats attributes of a ticket, which are not normally available. |
| Timeout | Specifies the maximum time, in seconds, that the provider waits for a server response before throwing a timeout error. |
| TypeDetectionScheme | Determines how to determine the data type of columns. |
| UserDefinedViews | Specifies a filepath to a JSON configuration file that defines custom views. The provider automatically detects and uses the views specified in this file. |