Miscellaneous
This section provides a complete list of the Miscellaneous properties you can configure in the connection string for this provider.
| Property | Description |
| FetchTicketsUpdatedSince | Use FetchTicketsUpdatedSince to query tickets older than 30 days. Note: TicketStats must be set to True. |
| IgnoreSurplusResults | Use IgnoreSurplusResults to ignore results beyond 300 which have same CreatedAt value. |
| IncludeCustomObjects | Whether to include custom objects or not. |
| MaxRows | Specifies the maximum number of rows returned for queries that do not include either aggregation or GROUP BY. |
| Other | Specifies additional hidden properties for specific use cases., to be used only when our Support team advises it, to address specific issues. See Remarks for details. |
| PseudoColumns | Specifies the pseudocolumns to expose as table columns, expressed as a string in the format 'TableName=ColumnName;TableName=ColumnName'. |
| Readonly | Toggles read-only access to Freshdesk from the provider. |
| RowScanDepth | Set this property to control the number of rows scanned when TypeDetectionScheme is set to RowScan. |
| RTK | Specifies the runtime key for licensing the provider. If unset or invalid, the provider defaults to the standard licensing method. This property is only required in environments where the standard licensing method is unsupported or requires a runtime key. |
| TicketPropertiesURL | Use TicketPropertiesURL to query ticket properties. |
| TicketsOrderByField | Determines which ticket field to order by. |
| TicketsOrderByType | Determines which ticket field to order by. |
| TicketStats | Use TicketsStats to retrieve stats attributes of a ticket, which are not normally available. |
| Timeout | Specifies the maximum time, in seconds, that the provider waits for a server response before throwing a timeout error. |
| TypeDetectionScheme | Determines how to determine the data type of columns. |
| UserDefinedViews | Specifies a filepath to a JSON configuration file that defines custom views. The provider automatically detects and uses the views specified in this file. |