Claude Desktop connects to Freshdesk through the CData MCP Server for Freshdesk using the Model Context Protocol (MCP).

When you launch Claude, it automatically detects MCP connections registered during setup. These connections are created and saved using the MCP Configuration Tool, which is installed with the MCP Server.

Each saved connection is recognized by Claude and can be referenced by name when asking questions.

Installing Claude

Claude Desktop is a standalone application that enables natural language querying across supported data sources using the Model Context Protocol (MCP).

To connect to Freshdesk via MCP, you first need to install the Claude Desktop application.

You can download the latest version from the official Claude Download Page.

After installing Claude Desktop, you can configure your MCP connection using the CData MCP Driver for Freshdesk.

How Claude Uses the Server

When you ask Claude a question, it launches the corresponding MCP Server connection, reads the available tool descriptions provided by the connector, and generates a secure query in the background.

There is no need to write SQL or teach Claude how to query your data. Each tool is self-describing, and Claude consumes those descriptions to determine how to retrieve the right information.

Example Prompts

After setup, you can ask Claude natural-language questions like:

• "Which agents are currently active and available for ticket assignment?"
• "What are the configured business hours for each support group?"
• "Show all companies with more than 10 open tickets."
• "Which agents were involved in ticket activities related to high-priority tickets this month?"
• "Which mailboxes received the highest number of incoming emails last week?"
• "How many agents are in each role category?"
• "Show all CustomObjects associated with the product "MobileApp v2.0"."
• "What was the average satisfaction rating from customer surveys this quarter?"
• "Which agents received the most negative survey responses in the last 30 days?"
• "List all TimeTriggersAutomationRules that are set to fire outside business hours."

Claude securely executes the query using the MCP Server and responds using the live results from Freshdesk.