The CData MCP Server for Freshdesk defines each connection to Freshdesk as a named configuration that Claude can use when sending natural language queries.

You create and manage these configurations using the MCP Configuration Tool. The tool automatically handles formatting, storage, and registration with Claude Desktop.

Understanding Connection Configurations

Each connection configuration is stored in a .mcp file. This file includes the details needed to initialize the connector when Claude starts a session.

• On Windows, configuration files are stored in "~/AppData/Roaming/CData/Freshdesk Data Provider/".
• On macOS, configuration files are stored in "~/Library/Application Support/CData/Freshdesk Data Provider/".

The .mcp file is a text file that contains a list of connection properties and a timestamp. For example:

#Tue May 20 15:48:40 EDT 2025
AuthScheme=Basic
User=myUser
Password=myPassword
Security Token=myToken

The configuration tool handles these settings automatically. Each saved configuration enables Claude to launch a dedicated MCP Server instance with the correct connector and options. Manual file editing is not required.

Connecting to Freshdesk

Freshdesk makes use of basic authentication. To connect to data, set the following connection properties:

• Domain: Set this to the domain associated with your Freshdesk account. For example, in your URL, https://{domainValue}.freshdesk.com, thus the connection string should be:

  Domain=domainValue

• APIKey: Set this to the API key associated with your Freshdesk account. To retrieve your API key, log in to your support Portal. Click the profile picture in the upper-right corner and select the profile settings page. The API key is available below the change password section to the right.