Miscellaneous
This section provides a complete list of the Miscellaneous properties you can configure in the connection string for this provider.
| Property | Description |
| BatchSize | Specifies the maximum number of rows included in each batch submitted during batch operations. To submit the entire batch as a single request, set BatchSize to 0 . |
| ConnectionLifeTime | Specifies the maximum lifetime of a connection in seconds. When the specified time elapses, the provider closes the connection. |
| FetchTicketsUpdatedSince | Use FetchTicketsUpdatedSince to query tickets older than 30 days. Note: TicketStats must be set to True. |
| IgnoreSurplusResults | Use IgnoreSurplusResults to ignore results beyond 300 which have same CreatedAt value. |
| IncludeCustomObjects | Whether to include custom objects or not. |
| MaxRows | Specifies the maximum number of rows returned for queries that do not include either aggregation or GROUP BY. |
| Other | Specifies additional hidden properties for specific use cases., to be used only when our Support team advises it, to address specific issues. See Remarks for details. |
| PoolIdleTimeout | Specifies the maximum idle time, in seconds, that a connection can remain in the pool before being closed. Requires UseConnectionPooling=True. |
| PoolMaxSize | Specifies the maximum number of connections allowed in the connection pool. |
| PoolMinSize | Specifies the minimum number of connections to be maintained in the connection pool at all times. |
| PoolWaitTime | Specifies the maximum number of seconds a connection request waits for an available connection in the pool. If the wait exceeds this time, an error is returned. |
| PseudoColumns | Specifies the pseudocolumns to expose as table columns, expressed as a string in the format 'TableName=ColumnName;TableName=ColumnName'. |
| Readonly | Toggles read-only access to Freshdesk from the provider. |
| RowScanDepth | Set this property to control the number of rows scanned when TypeDetectionScheme is set to RowScan. |
| RTK | Specifies the runtime key for licensing the provider. If unset or invalid, the provider defaults to the standard licensing method. This property is only required in environments where the standard licensing method is unsupported or requires a runtime key. |
| TicketPropertiesURL | Use TicketPropertiesURL to query ticket properties. |
| TicketsOrderByField | Determines which ticket field to order by. |
| TicketsOrderByType | Determines which ticket field to order by. |
| TicketStats | Use TicketsStats to retrieve stats attributes of a ticket, which are not normally available. |
| Timeout | Specifies the maximum time, in seconds, that the provider waits for a server response before throwing a timeout error. |
| TypeDetectionScheme | Determines how to determine the data type of columns. |
| UseConnectionPooling | Enables the connection pooling feature, which allows the provider to reuse existing connections instead of creating new ones for each request. |
| UserDefinedViews | Specifies a filepath to a JSON configuration file that defines custom views. The provider automatically detects and uses the views specified in this file. |