Excel Add-In for Freshdesk

Build 24.0.9060

Agents

Update, delete, and query from agents table

Table Specific Information

Select

The add-in will use the Freshdesk API to process WHERE clause conditions built with the following columns and operators. Most of the columns support server side filtering with the following operators: =,>,<,<=,>=,AND,OR. The rest of the filter is executed client side within the add-in. For example, the following query is processed server side: 

SELECT * FROM Agents WHERE Id = 100

Note: To query Agents table, All Agent APIs other than the Currently Authenticated Agent API require admin privileges.

Update

Following is an example of how to update an agent: 

UPDATE Agents SET GroupIdsAggregate = '111' WHERE Id = 100

Delete

Following is an example of how to delete an agent: 

DELETE FROM Agents WHERE Id = 100

Columns

Name Type ReadOnly Description
Id [KEY] Bigint False

ID of the agent.

Available Boolean True

Indicates if agent is taking new tickets.

GroupIdsAggregate String False

Group IDs associated with the agent.

Occasional Boolean True

True if this is an occasional agent.

RoleIdsAggregate String False

Role IDs associated with the agent.

Signature String True

Signature of the agent in HTML format.

SkillIdsAggregate String True

Skill ids associated with the agent.

TicketScope Integer True

Ticket permission of the agent (1 -> Global Access, 2 -> Group Access, 3 -> Restricted Access).

AgentActive Boolean True

Whether or not the agent has been verified.

AgentEmail String True

Email address of the agent.

AgentJobTitle String True

Job title of the agent.

AgentLanguage String True

Language of the agent.

AgentLastLogin Datetime True

Last login date of the agent.

AgentMobile String True

Mobile phone number of the agent.

AgentName String True

Name of the agent.

AgentPhone String True

Telephone number of the agent.

AgentTimeZone String True

Time zone of the agent.

AgentCreatedAt Datetime True

Created at datetime of the agent.

AgentUpdatedAt Datetime True

Updated at datetime of the agent.

CreatedAt Datetime True

Agent creation timestamp.

UpdatedAt Datetime True

Agent updated timestamp.

AvailableSince Datetime True

Timestamp that denotes when the agent became available/unavailable.

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Build 24.0.9060