Tableau Connector for Freshdesk

Build 24.0.9060

TicketProperties

Query the TicketProperties view.

Columns

Name Type Description
TicketId Bigint Ticket Id of the ticket property.
Subject String Subject of the ticket property.
Status String Status of the ticket property.
Priority String Priority of the ticket property.
Source String Source of the ticket property.
TicketType String Ticket type of the ticket property.
AssociationType String Association type of the ticket property.
AgentName String Agent name of the ticket property.
ResolutionDueBy Datetime Resolution Due By of the ticket property.
FirstAssignedDate Datetime First Assigned Date of the ticket property.
CreatedDate Datetime Created Date of the ticket property.
FirstResponseDueBy Datetime First Response Due By of the ticket property.
AgentReplyCount Bigint Agent Reply Count of the ticket property.
CustomerReplyCount Bigint Customer Reply Count of the ticket property.
LastUpdatedDate Datetime Last Updated Date of the ticket property.
ResolvedDate Datetime Resolved Date of the ticket property.
ClosedDate Datetime Closed Date of the ticket property.
FirstResponseDate Datetime First Response Date of the ticket property.
ReferenceNumber String Reference Number of the ticket property.
RequesterName String Requester name of the ticket property.
RequesterEmail String Requester email of the ticket property.
RequesterType String Requester type of the ticket property.
CompanyName String Company name of the ticket property.
GroupName String Group name of the ticket property.
AssignType String Assign type of the ticket property.
Product String Product of the ticket property.
FirstAssignedGroup String First Assigned Group of the ticket property.
LastUpdatedAgent String Last Updated Agent of the ticket property.
FirstAssignedAgent String First Assigned Agent of the ticket property.
AgentEmail String Agent email of the ticket property.
TicketsAge Bigint Tickets Age of the ticket property.
FirstResponseGroup String First Response Group of the ticket property.

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Build 24.0.9060