Establishing a Connection

Enabling SSIS in Visual Studio 2022

If you're using Visual Studio 2022, you will need to install the SQL Server Integration Services Projects extension to use SSIS.

Navigate to Extensions > Manage Extensions.
In the Manage Extensions window's search box, search for "SQL Server Integration Services Projects 2022" and select the extension in the list.
Click Download.
Close Visual Studio and run the downloaded Microsoft.DataTools.IntegrationServices.exe installer. Proceed through the installer with default settings.
Open Visual Studio. There should now be an "Integration Services Project" project template available.

Create a new connection manager as follows:

Create a Visual Studio project with the "Integration Services Project" template.
In the project, right-click within the Connection Managers window and select New Connection from the menu.
In the Description column, select CData Freshdesk Connection Manager and click Add...
Configure the component as described in the next section.

Alternatively, if you have an existing project and CData Freshdesk Source or CData Freshdesk Destination:

Right-click your CData Freshdesk source or destination component in your data flow
Select Edit... to open an editor window.
Click the New... button next to the Connection manager: dropdown selector to create a connection manager.
Configure the component as described in the next section.

Freshdesk makes use of basic authentication. To connect to data, set the following connection properties:

Domain: Set this to the domain associated with your Freshdesk account. For example, in your URL, https://{domainValue}.freshdesk.com, thus the connection string should be:
Domain=domainValue
APIKey: Set this to the API key associated with your Freshdesk account. To retrieve your API key, log in to your support Portal. Click the profile picture in the upper-right corner and select the profile settings page. The API key is available below the change password section to the right.