The objects available within our connector are accessible from the "cdata.freshdesk" module. To use the module's objects directly:

1. Import the module as follows:
   

   import cdata.freshdesk as mod

2. To establish a connection string, call the connect() method from the connector object using an appropriate connection string, such as:
   

   mod.connect("Domain=MyDomain;APIKey=myAPIKey;")

Connecting to Freshdesk

Freshdesk makes use of basic authentication. To connect to data, set the following connection properties:

• Domain: Set this to the domain associated with your Freshdesk account. For example, in your URL, https://{domainValue}.freshdesk.com, thus the connection string should be:

  Domain=domainValue

• APIKey: Set this to the API key associated with your Freshdesk account. To retrieve your API key, log in to your support Portal. Click the profile picture in the upper-right corner and select the profile settings page. The API key is available below the change password section to the right.