This section describes how to set up ODBC connectivity and configure DSNs on several Linux distributions: Debian-based systems, like Ubuntu, and Red Hat Linux platforms, like Red Hat Enterprise Linux (RHEL) and Fedora.

Minimum Linux Versions

Here are the minimum supported versions for Red Hat-based and Debian-based systems:

Installing the Driver Dependencies

Run the following commands as root or with sudo to install the necessary dependencies:

• Debian/Ubuntu:
  

  apt-get install libc6 libstdc++6 zlib1g libgcc1

• RHEL/Fedora:
  

  yum install glibc libstdc++ zlib libgcc

Installing the Driver

You can use standard package management systems to install the driver.

On Debian-based systems, like Ubuntu, run the following command with root or sudo:

dpkg -i /path/to/driver/setup/FreshDeskODBCDriverforUnix.deb 

On systems that support the RPM package format, run the following command with root or sudo:

rpm -ivh /path/to/driver/FreshDeskODBCDriverforUnix.rpm 

Licensing the Driver

Run the following commands to license the driver. To activate a trial, omit the <key> input.

cd /opt/cdata/cdata-odbc-driver-for-freshdesk/bin/
sudo ./install-license.sh <key>

Connecting through the Driver Manager

The driver manager loads the driver and passes function calls from the application to the driver. You need to register the driver with the driver manager and you define DSNs in the driver manager's configuration files.

The driver installation registers the driver with the unixODBC driver manager and creates a system DSN. The unixODBC driver manager can be used from Python and from many other applications. Your application may embed another driver manager.

Creating the DSN

See Using unixODBC to install unixODBC and configure DSNs. See Using the DataDirect Driver Manager to create a DSN to connect to OBIEE, Informatica, and SAS.

Connecting to Freshdesk

Freshdesk makes use of basic authentication. To connect to data, set the following connection properties:

• Domain: Set this to the domain associated with your Freshdesk account. For example, in your URL, https://{domainValue}.freshdesk.com, thus the connection string should be:

  Domain=domainValue

• APIKey: Set this to the API key associated with your Freshdesk account. To retrieve your API key, log in to your support Portal. Click the profile picture in the upper-right corner and select the profile settings page. The API key is available below the change password section to the right.

Set the Driver Encoding

The ODBC drivers need to specify which encoding to use with the ODBC Driver Manager. By default, the CData ODBC Drivers for Unix are configured to use UTF-16 which is compatible with unixODBC, but other Driver Managers may require alternative encoding.

Alternatively, if you are using the ODBC driver from an application that uses the ANSI ODBC API it may be necessary to set the ANSI code page. For example, to import Japanese characters in an ANSI application, you can specify the code page in the config file '/opt/cdata/cdata-odbc-driver-for-freshdesk/lib/cdata.odbc.freshdesk.ini':

[Driver]
AnsiCodePage = 932