AttachToTicket

Create or update a ticket with attachments.

To edit an existing ticket, supply a value for the Id column:

EXEC AttachToTicket Id = 100000 FullPath = 'C:/Users/Public/A.txt,C:/Users/Public/B.txt', FileName = 'Attachment1,Attachment2'

You can also supply ticket fields to update the ticket alongside adding attachments:

EXEC AttachToTicket Id = 100000, Status = 3, FullPath = 'C:/Users/Public/A.txt,C:/Users/Public/B.txt', FileName = 'Attachment1,Attachment2'

If you do not include a value for the Id column, the adapter creates a new ticket with the provided values. At a minimum, you must provide an Email, Description, Subject, Status, and Priority. Other fields may be required for ticket creation based on the ticket rules set up on your FreshDesk account.

EXEC AttachToTicket Email = '[email protected]', Description = 'Sample Description', GroupId = 2222222222222, Status = 3, Subject = 'Testing', Priority = 3, FullPath = 'C:/Users/Public/A.txt,C:/Users/Public/B.txt', FileName = 'Attachment1,Attachment2'

Input

Name	Type	Required	Description
Id	String	False	The Id of the ticket. If specified, it is treated as an update. If not, specified, it is treated as an insert.
Email	String	False	The Email of the ticket.
Description	String	False	The Description of the ticket.
Subject	String	False	The Subject of the ticket.
Status	String	False	The Status of the ticket.
Priority	String	False	The Priority of the ticket.
GroupId	String	False	The GroupId of the ticket.
FullPath#	String	True	A comma-separated list of the full file paths of attachments to upload.
FileName#	String	True	A comma-separated list of the file names you would like to give the attachments.
*	String	False	Other fields of the ticket.

TDV Adapter for Freshdesk

AttachToTicket

Input