Tableau Connector for Freshdesk

Build 23.0.8770

TicketProperties

Query the TicketProperties view.

Columns

Name Type Description
TicketId Bigint Ticket Id of the ticket property.
Subject String Subject of the ticket property.
Status String Status of the ticket property.
Priority String Priority of the ticket property.
Source String Source of the ticket property.
Type String Type of the ticket property.
Agent String Agent of the ticket property.
Group String Status of the ticket property.
CreatedTime Datetime Created Time of the ticket property.
ResolvedTime Datetime Resolved Time of the ticket property.
ClosedTime Datetime Closed Time of the ticket property.
TimeTracked String Time Tracked of the ticket property.
AgentInteractions Int Agent Interactions of the ticket property.
CustomerInteractions Int Customer Interactions of the ticket property.
InitialResponseTime Datetime Initial Response Time of the ticket property.
FirstResponseTime String First Response Time of the ticket property.
ResolutionTime String Resolution Time of the ticket property.
ResolutionStatus String Resolution Status of the ticket property.
Product String Product of the ticket property.
Tags String Tags of the ticket property.
DueByTime Datetime Due By Time of the ticket property.
SurveyResult String Survey Result of the ticket property.
Skill String Skill of the ticket property.
LastUpdatedTime Datetime Last Updated Time of the ticket property.
FirstResponseStatus String First Response Status of the ticket property.

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Build 23.0.8770