The CData Tableau Connector for Freshdesk is built on top of a JDBC driver. This section discusses how to install the connector, set up a data source, and connect from Tableau.
Installing the Connector
Installing the Connector describes how to install the CData Tableau Connector for Freshdesk.
Connecting from Tableau
Configuring a Connection shows how to create a Freshdesk Data Source from Tableau's Connect To Server window.
Tableau Version Support
The connector supports Tableau Desktop 2020.1 or later and Tableau Prep 2020.4.1 or later. Versions between 2020.1 and 2020.3 of Tableau Desktop are supported via the legacy connector file (cdata.freshdesk.legacy.taco) and versions 2020.3 and higher are supported using the modern connector file (cdata.freshdesk.taco).
For older versions of Tableau, use the CData ODBC Driver for Freshdesk or the CData JDBC Driver for Freshdesk to connect.
Freshdesk Version Support
The connector leverages the Freshdesk API to enable bidirectional access to Freshdesk.