Connection String Options
The connection string properties are the various options that can be used to establish a connection. This section provides a complete list of the options you can configure in the connection string for this provider. Click the links for further details.
For more information on establishing a connection, see Basic Tab.
Property | Description |
Domain | Domain is used for accessing your Freshdesk account. |
APIKey | The API key used for accessing your Freshdesk account. |
Property | Description |
SSLServerCert | The certificate to be accepted from the server when connecting using TLS/SSL. |
Property | Description |
FirewallType | The protocol used by a proxy-based firewall. |
FirewallServer | The name or IP address of a proxy-based firewall. |
FirewallPort | The TCP port for a proxy-based firewall. |
FirewallUser | The user name to use to authenticate with a proxy-based firewall. |
FirewallPassword | A password used to authenticate to a proxy-based firewall. |
Property | Description |
ProxyAutoDetect | This indicates whether to use the system proxy settings or not. |
ProxyServer | The hostname or IP address of a proxy to route HTTP traffic through. |
ProxyPort | The TCP port the ProxyServer proxy is running on. |
ProxyAuthScheme | The authentication type to use to authenticate to the ProxyServer proxy. |
ProxyUser | A user name to be used to authenticate to the ProxyServer proxy. |
ProxyPassword | A password to be used to authenticate to the ProxyServer proxy. |
ProxySSLType | The SSL type to use when connecting to the ProxyServer proxy. |
ProxyExceptions | A semicolon separated list of destination hostnames or IPs that are exempt from connecting through the ProxyServer . |
Property | Description |
LogModules | Core modules to be included in the log file. |
Property | Description |
Location | A path to the directory that contains the schema files defining tables, views, and stored procedures. |
Property | Description |
FetchTicketsUpdatedSince | Use FetchTicketsUpdatedSince to query tickets older than 30 days. Note: TicketStats must be set to True. |
IgnoreSurplusResults | Use IgnoreSurplusResults to ignore results beyond 300 which have same CreatedAt value. |
IncludeCustomObjects | Whether to include custom objects or not. |
MaxRows | Limits the number of rows returned when no aggregation or GROUP BY is used in the query. This takes precedence over LIMIT clauses. |
Other | These hidden properties are used only in specific use cases. |
Readonly | You can use this property to enforce read-only access to Freshdesk from the provider. |
RowScanDepth | Set this property to control the number of rows scanned when TypeDetectionScheme is set to RowScan. |
TicketPropertiesURL | Use TicketPropertiesURL to query ticket properties. |
TicketStats | Use TicketsStats to retrieve stats attributes of a ticket, which are not normally available. |
Timeout | The value in seconds until the timeout error is thrown, canceling the operation. |
TypeDetectionScheme | Determines how to determine the data type of columns. |
UserDefinedViews | A filepath pointing to the JSON configuration file containing your custom views. |