Mailboxes

Create, update, delete, and query from Mailboxes table

Table Specific Information

Note: Only users with admin privileges can access the following Table.

Select

Following is an example to select all entries from Mailboxes table:

SELECT * FROM Mailboxes

The API allows only a subset of columns to be used as filter criteria in the WHERE clause. The filters listed can also be combined using AND OR. The following columns can be used:

Id
SupportEmail
ForwardEmail
ProductId
GroupId
Active

Insert

SupportEmail and MailboxType are mandatory to Insert into Mailboxes table. For instance:

INSERT INTO Mailboxes (SupportEmail, Name, MailboxType) Values ('testemail@gmail.com', 'Test', 'freshdesk_mailbox')

Update

Following is an example of how to update Mailboxes table:

UPDATE Mailboxes SET Name = 'Test mailbox' WHERE Id = 786

Delete

Following is an example of how to delete from the Mailboxes table:

DELETE FROM Mailboxes WHERE Id = 786

Columns

Name	Type	ReadOnly	Description
Id [KEY]	Bigint	False	Unique ID of the email mailbox.
AccessType	String	False	Denotes if the mailbox is to be used for incoming, outgoing or both.Takes the values
Active	Boolean	True	True if the mailbox is verified and activated.
Authentication	String	False	Denotes the type of authentication that should be used authenticate the mailbox. It can be plain/login/CRAM-MD5.
CustomMailbox	String	False	Mandatory if the mailbox is of the type custom mailbox. This field contains the incoming and/or outgoing configurations of the mailbox based on what access type is set.
DefaultReplyEmail	Boolean	False	True if the email associated to a product, is the primary email.
DeleteFromServer	Boolean	False	If set to true, Freshdesk is given the permission to delete the email from the mailbox after the ticket is created.
FailureCode	String	True	Denotes the failure message if any in the custom incoming mailbox.
ForwardEmail	String	True	Denotes the email address to which your support emails gets forwarded.
FreshdeskMailbox	String	True	If the mailbox is of the type Freshdesk mailbox this field contains the forward email to which your support emails gets forwarded.
GroupId	Bigint	False	Denotes the group ID to which the email is associated.
Incoming	String	False	Contains the incoming configuration of the custom mailbox.
MailServer	String	False	Denotes the server used by incoming and/or outgoing configurations of the mailbox.
MailboxType	String	False	Denotes if the mailbox uses a Freshdesk mailbox or a custom mailbox setup by the customer. It takes the values
Name	String	False	Name of the email mailbox.
Outgoing	String	True	Contains the outgoing configuration of the custom mailbox.
Password	String	False	Denotes the password that will be used to authenticate the custom mailbox.
Port	Int	False	Denotes the port used by incoming and/or outgoing configurations of the mailbox.
ProductId	Int	False	Denotes the product ID to which the email is associated.
SupportEmail	String	False	Denotes your support email address.
UseSSL	Boolean	False	Denotes if the incoming and/or outgoing configuration should use ssl while authenticating the mailbox.
Username	String	False	username.
CreatedAt	Datetime	True	Mailbox creation timestamp.
UpdatedAt	Datetime	True	Mailbox updated timestamp.