Connection String Options
The connection string properties are the various options that can be used to establish a connection. This section provides a complete list of the options you can configure in the connection string for this provider. Click the links for further details.
For more information on establishing a connection, see Basic Tab.
| Property | Description |
| Domain | Domain is used for accessing your Freshdesk account. |
| APIKey | The API key used for accessing your Freshdesk account. |
| Property | Description |
| SSLServerCert | The certificate to be accepted from the server when connecting using TLS/SSL. |
| Property | Description |
| FirewallType | The protocol used by a proxy-based firewall. |
| FirewallServer | The name or IP address of a proxy-based firewall. |
| FirewallPort | The TCP port for a proxy-based firewall. |
| FirewallUser | The user name to use to authenticate with a proxy-based firewall. |
| FirewallPassword | A password used to authenticate to a proxy-based firewall. |
| Property | Description |
| ProxyAutoDetect | This indicates whether to use the system proxy settings or not. This takes precedence over other proxy settings, so you'll need to set ProxyAutoDetect to FALSE in order use custom proxy settings. |
| ProxyServer | The hostname or IP address of a proxy to route HTTP traffic through. |
| ProxyPort | The TCP port the ProxyServer proxy is running on. |
| ProxyAuthScheme | The authentication type to use to authenticate to the ProxyServer proxy. |
| ProxyUser | A user name to be used to authenticate to the ProxyServer proxy. |
| ProxyPassword | A password to be used to authenticate to the ProxyServer proxy. |
| ProxySSLType | The SSL type to use when connecting to the ProxyServer proxy. |
| ProxyExceptions | A semicolon separated list of destination hostnames or IPs that are exempt from connecting through the ProxyServer . |
| Property | Description |
| LogModules | Core modules to be included in the log file. |
| Property | Description |
| Location | A path to the directory that contains the schema files defining tables, views, and stored procedures. |
| Property | Description |
| FetchTicketsUpdatedSince | Use FetchTicketsUpdatedSince to query tickets older than 30 days. Note: TicketStats must be set to True. |
| IgnoreSurplusResults | Use IgnoreSurplusResults to ignore results beyond 300 which have same CreatedAt value. |
| IncludeCustomObjects | Whether to include custom objects or not. |
| MaxRows | Limits the number of rows returned rows when no aggregation or group by is used in the query. This helps avoid performance issues at design time. |
| Other | These hidden properties are used only in specific use cases. |
| Readonly | You can use this property to enforce read-only access to Freshdesk from the provider. |
| RowScanDepth | Set this property to control the number of rows scanned when TypeDetectionScheme is set to RowScan. |
| TicketPropertiesURL | Use TicketPropertiesURL to query ticket properties. |
| TicketStats | Use TicketsStats to retrieve stats attributes of a ticket, which are not normally available. |
| Timeout | The value in seconds until the timeout error is thrown, canceling the operation. |
| TypeDetectionScheme | Determines how to determine the data type of columns. |
| UserDefinedViews | A filepath pointing to the JSON configuration file containing your custom views. |