FireDAC Components for FreshDesk

Build 21.0.7930

Tables

The component models the data in FreshDesk into a list of tables that can be queried using standard SQL statements.

Generally, querying FreshDesk tables is the same as querying a table in a relational database. Sometimes there are special cases, for example, including a certain column in the WHERE clause might be required to get data for certain columns in the table. This is typically needed for situations where a separate request must be made for each row to get certain columns. These types of situations are clearly documented at the top of the table page linked below.

CData FireDAC Components for FreshDesk Tables

Name Description
Agents Update, delete, and query from agents table
BusinessHours Query from BusinessHours table
CannedResponses Create, update and query from CannedResponses table
CannedResponsesFolder Query from CannedResponsesFolder table
Companies Create, update, delete, and query from companies table
Contacts Create, update, delete, and query from contacts table
Conversations Delete, and query from conversations table
Groups Create, update, delete, and query from groups table
Mailboxes Create, update, delete, and query from Mailboxes table
Products Query from products table
Roles Query from roles table
SLAPolicies Query, Create and Update SLAPolicies table
TicketFields Query from ticketFields table
Tickets Create, update, delete, and query from tickets table
TimeEntries Create, update, delete, and query from TimeEntries table

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Build 21.0.7930